Data Scientist with 6 months of on-job experience at Spinnaker Analytics, delivering end-to-end machine learning projects across hospitality, retail, climate, HR, energy and finance. Skilled in classification, regression…
Data Scientist with 6 months of on-job experience at Spinnaker Analytics, delivering end-to-end machine learning projects across hospitality, retail, climate, HR, energy and finance. Skilled in classification, regression, clustering and time-series forecasting, with a focus on turning data into decisions that cut costs, reduce risk and improve planning. Currently completing the Data Science and AI program at Boston Institute of Analytics.
<p>Led a 100+ member regional organization covering sales, operations, customer acquisition, onboarding, retention and collections.<br>
Managed a ₹2 Cr+ monthly portfolio with responsibility for regional business performance and operational execution.<br>
Delivered 120%+ YoY revenue growth through sales planning, market activation, channel management and performance improvement.<br>
Developed and implemented regional sales strategies, business plans and performance initiatives aligned with organizational objectives.<br>
Managed customer acquisition, onboarding, engagement, retention and recovery across the customer lifecycle.<br>
Established and monitored KPIs, productivity metrics and performance dashboards to improve team and regional performance.<br>
Led recruitment, interviewing, onboarding, coaching and performance management for frontline and supervisory teams.<br>
Managed critical customer escalations and coordinated with cross-functional stakeholders to ensure timely resolution.<br>
Worked closely with business, operations and support functions to improve process efficiency, customer experience and revenue performance.</p>
<p>Built approximately 13 years of experience in global customer operations, supporting the NETGEAR account across the US, UK, Europe, Australia and New Zealand.<br>
Managed and supported teams of 100+ employees across customer-facing technology operations.<br>
Led day-to-day operations against SLA, productivity, quality and customer satisfaction objectives.<br>
Managed complex customer escalations, service issues and stakeholder communications in an international environment.<br>
Participated in senior stakeholder discussions, performance reviews and operational governance.<br>
Supported recruitment, interviewing, onboarding and employee development, including office and campus hiring.<br>
Designed and delivered training, coaching and performance improvement initiatives for employees and new hires.<br>
Worked across teams to improve service quality, operational efficiency and customer experience.<br>
Developed strong experience working with global customers, multicultural teams and geographically distributed stakeholders.</p>
<p>Delivered six ML projects spanning client engagements and internal research, with defined objectives, timelines and structured reviews.</p><p> Maintained Spinnaker Analytics’ standards of quality, accuracy and confidentiality; met all delivery expectations (per Letter of Experience).</p>
<p>Experience across Training & Development, employee capability building and recruitment.<br>
Supported office and campus hiring, including high-volume recruitment activities.<br>
Conducted training, coaching and employee development initiatives.<br>
Worked with operational teams to improve employee performance and customer-facing capabilities.</p>
نظام التوظيف التشغيلي المعتمد على الذكاء الاصطناعي أولاً، الذي يوحّد ويؤتمت دورة التوظيف بالكامل للمؤسسات الحديثة حول العالم.
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