<ul><li>Designed and deployed an AI-powered knowledge retrieval assistant for Veeva iConnect using prompt engineering and LLM-based query workflows trained on 2000+ enterprise tickets, SOPs, and documentation, reducing issue analysis effort by 40%.</li><li> Built an LLM-integrated AI automation workflow for quarterly reporting activities using advanced prompt engineering techniques, reducing manual effort by 95% across EMEA, APAC, and LATAM business regions.</li><li> Built 8+ Agentic AI use cases across different AI suites and Power Automate, supporting enterprise workflow optimization and automation initiatives.</li><li> Analyzed and optimized 500K+ CRM records across Roles, Territories, Profiles, and Account Hierarchies by eliminating redundancies, restructuring hierarchies, and standardizing data, improving operational accuracy and efficiency by 40%.</li><li> Investigated system workflows and data pipelines, raising 15+ JIRA tickets for critical fixes and enhancements that improved data integrity and platform performance.</li><li> Built SOQL-based queries for data validation, reconciliation, and reporting, reducing downstream reporting errors and improving analytics reliability.</li><li> Analyzed address tracking and history datasets, identifying redundancies and recommending structural improvements that enhanced Account Management efficiency by 50%.</li><li> Supported CRM modules including Survey Management, Product Management, Sample Management, and Cycle Plan setup using Apex Data Loader and Salesforce Workbench.</li><li> Provided support and administration for Veeva CRM workflows including territory alignment, data validation, user support, and issue troubleshooting across global business teams.</li><li> Conducted Brown Bag sessions educating 300+ project members across multiple teams on AI use cases, LLMs, prompt engineering, and AI Agent development with live demonstrations.</li><li> Serving as Subject Matter Expert (SME), providing technical guidance and support to global project members for Salesforce CRM, Veeva workflows, and AI automation initiatives.</li><li> Delivered knowledge transfer sessions to new team members, accelerating onboarding and reducing dependency on senior resources.</li><li> Led a team in developing an AI automation solution and contributed to enterprise workflow optimization initiatives.</li><li> Authored SOPs, technical documentation, and knowledge base articles adopted organization-wide.</li></ul>
