Data-driven professional with 1+ years of experience in performance analysis, reporting, and dashboard development using SQL, Power BI, and Excel. Proven ability to transform raw data into actionable insights to improve …
Data-driven professional with 1+ years of experience in performance analysis, reporting, and dashboard development using SQL, Power BI, and Excel. Proven ability to transform raw data into actionable insights to improve operational efficiency, track KPIs, and support business decisions. Skilled in cross-functional collaboration, workflow automation, and stakeholder reporting. Eager to contribute analytical expertise to a growth-focused analytics team.
Developed and maintained automated dashboards using Power BI and Excel, reducing manual reporting time by 40%.
Cleaned and transformed structured data using SQL and ETL logic to support reporting accuracy and performance tracking.
Conducted root cause analysis (RCA) on 100+ escalated claims, improving resolution speed and reducing repeat errors.
Collaborated with stakeholders to define KPIs and build custom reports aligned with client requirements.
Improved reporting processes and analytics accuracy, contributing to a 30% gain in workflow efficiency.
Developed and maintained automated dashboards using Power BI and Excel, reducing manual reporting time by 40%., Cleaned and transformed structured data using SQL and ETL logic to support reporting accuracy and performance tracking., Conducted root cause analysis (RCA) on 100+ escalated claims, improving resolution speed and reducing repeat errors., Collaborated with stakeholders to define KPIs and build custom reports aligned with client requirements., Improved reporting processes and analytics accuracy, contributing to a 30% gain in workflow efficiency.
Processed 200+ insurance claims monthly with 95% documentation accuracy, supporting compliance and audit readiness.
Led Excel-based audits and tracking that resulted in a 98% compliance rate with internal SLA policies.
Reduced processing errors by 20% by optimizing claim validation workflows.
Prepared detailed team performance reports using Excel, enabling leadership to monitor service efficiency.
Analyzed feedback and process data to suggest improvements that increased operational reliability.
Processed 200+ insurance claims monthly with 95% documentation accuracy, supporting compliance and audit readiness., Led Excel-based audits and tracking that resulted in a 98% compliance rate with internal SLA policies., Reduced processing errors by 20% by optimizing claim validation workflows., Prepared detailed team performance reports using Excel, enabling leadership to monitor service efficiency., Analyzed feedback and process data to suggest improvements that increased operational reliability.
Handled high-volume customer support (calls and walk-ins), achieving a 95% first-contact resolution rate.
Improved customer satisfaction scores by 25% through proactive service and clear communication.
Managed and updated customer records in internal systems, ensuring data accuracy and service continuity.
Handled high-volume customer support (calls and walk-ins), achieving a 95% first-contact resolution rate., Improved customer satisfaction scores by 25% through proactive service and clear communication., Managed and updated customer records in internal systems, ensuring data accuracy and service continuity.
نظام التوظيف التشغيلي المعتمد على الذكاء الاصطناعي أولاً، الذي يوحّد ويؤتمت دورة التوظيف بالكامل للمؤسسات الحديثة حول العالم.
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