Team Leader / Data Analyst at noon in Dubai with experience in database performance optimization, SQL query efficiency, dashboard development, and data reconciliation across UAE, KSA, and Egypt. Experienced in Looker Stu…
Team Leader / Data Analyst at noon in Dubai with experience in database performance optimization, SQL query efficiency, dashboard development, and data reconciliation across UAE, KSA, and Egypt. Experienced in Looker Studio, Tableau, Google Sheets, Excel, Zendesk, and business intelligence practices, with a background in operations, seller support, and marketplace management.
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Streamlined database performance for the operations team in UAE, KSA, and Egypt by implementing best practices and optimizing SQL query efficiencies, resulting in faster and more accurate data retrieval.
Initiated analysis of low NPS metrics, shared insights, and created custom dashboards to drive evidence-based improvements.
Developed real-time visibility dashboards using Looker Studio and Tableau, offering comprehensive reconciliation settlement insights of all noon’s business partners in three regions.
Leveraged SQL connections and integrated Google Sheets as data sources to ensure accurate and up-to-date information in the dashboards.
Revamped the stock transactions report, empowering business partners with a simplified stock reconciliation of real-time transaction history and data-driven insights.
Improved user satisfaction and operational efficiency by 70% while adhering to industry-leading data and BI best practices.
Designed dashboards with high flexibility and a customized hierarchical view, enabling management to access high-level details while allowing team members to explore and analyze data in-depth.
Allowed partners to filter by time frame, single item, or category with constant iterations and refinements to match business needs.
Managed high gross merchandise value (GMV) partners and extensive stock history partners across all regions by applying data reconciliation techniques.
Ensured precise financial settlements by communicating the results of the data reconciliation in a clear and concise way understandable to both technical and non-technical audiences.
Used infographic charts and encoding analogies to make findings more accessible.
Trained and mentored a team of 11 members in analyzing business partners' stock history and settlement data.
Launched Egypt's Marketplace with a group of 10 trial business partners.
Owned and managed the entire business partners’ lifecycle, including training, listing, fulfillment, and support functions like escalations, disputes, and payments.
Provided support and training to Customer Service, Warehouse, and Logistics teams.
Enhanced the seller support department’s performance through root cause analysis leading to targeted improvement strategies and quality training sessions.
Achieved an 18% increase in productivity and reduction in the total Seller Support department’s tickets.
Implemented task automation for a 30% improvement in response times by utilizing more effective SQL queries, macros in Excel, and Zendesk.
Was personally selected by higher management for exceptional problem-solving and conflict resolution skills to handle high escalations.
Safeguarded the company's reputation.
نظام التوظيف التشغيلي المعتمد على الذكاء الاصطناعي أولاً، الذي يوحّد ويؤتمت دورة التوظيف بالكامل للمؤسسات الحديثة حول العالم.
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