Dedicated and customer-focused professional with experience in field service operations and customer service coordination at LG Electronics. Experienced in coordinating customer service requests, following up with techni…
Dedicated and customer-focused professional with experience in field service operations and customer service coordination at LG Electronics. Experienced in coordinating customer service requests, following up with technicians and parts, handling escalations, maintaining service records, and supporting day-to-day operations. Strong working knowledge of MS Excel, MS Word and Tally, with good communication, customer-handling and coordination skills. Currently pursuing BBA through IGNOU and seeking opportunities in Dubai/UAE in Service Coordination, Customer Service, Operations, Administration or Back-Office roles.
<p>Coordinate customer service requests and follow up on pending complaints.<br>
Coordinate with field technicians regarding customer visits and service requirements.<br>
Track service requests, pending cases and customer follow-ups.<br>
Coordinate parts availability and estimated arrival timelines.<br>
Communicate with customers regarding service updates and technician visits.<br>
Handle customer escalations and coordinate with senior team members for resolution.<br>
Maintain and update service-related data and reports using MS Excel.<br>
Support daily field-service operations and team coordination.<br>
Follow up on unresolved cases to ensure timely customer support.<br>
Assist in monitoring service performance and pending requests.</p>
نظام التوظيف التشغيلي المعتمد على الذكاء الاصطناعي أولاً، الذي يوحّد ويؤتمت دورة التوظيف بالكامل للمؤسسات الحديثة حول العالم.
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