I am an Award-Winning result driven Business Analytics & Operations Professional having experience in E - Commerce, Real Estate, Telecom and Outsourcing companies with proven expertise to translate business needs into da…
I am an Award-Winning result driven Business Analytics & Operations Professional having experience in E - Commerce, Real Estate, Telecom and Outsourcing companies with proven expertise to translate business needs into data driven solutions and Managing operations
• Managing Sales Excellence and Local shops team for Business Data analysis and product development.
• Collaborated with stakeholder, gather and elicit requirement, complete the project and perform UAT.
• Preparing Weekly WBR and other trackers which help the internal stakeholder to track their performance
• Maintaining YOY growth by 10 % by successfully handling events (Amazon great Indian festival) in terms of P & L Management via data tracking and insight analysis.
• Working on process automation, utilize tools like SQL, excel, python and Power BI/Tableau for Data analysis and visualization, providing actionable insights for strategic decision making
• Reduce cancellation from 25 to 17 % by successfully implementing & handling the order tracking mechanism
<p>Managing Sales Excellence and Local shops team for Business Data analysis and product development.<br>
Collaborated with stakeholder, gather and elicit requirement, complete the project and perform UAT.<br>
Preparing Weekly WBR and other trackers which help the internal stakeholder to track their performance<br>
Maintaining YOY growth by 10 % by successfully handling events (Amazon great Indian festival) in terms of P & L Management via data tracking and insight analysis.<br>
Working on process automation, utilize tools like SQL, excel, python and Power BI/Tableau for Data analysis and visualization, providing actionable insights for strategic decision making<br>
Reduce cancellation from 25 to 17 % by successfully implementing & handling the order tracking mechanism</p>
<p>Managing Presales Strategy Team for Data Analytics and Operations Management.<br>
Managing Presales Kolkata outsourcing team (Hiring, Resource optimization and conversion %)<br>
Successfully improved Lead Walk % from 8% to 14% through efficient coordination with the sales team and SFDC entry.<br>
Work with cross functional teams for new projects, gather requirement, collaborate with Dev team and prepare supportive product for new launch.<br>
Managing all tracker and reports for Presales i.e., APR Reports, Score Card, revenue reports Etc.<br>
Lead Analysis, lead management (process and Project wise) and managing Weekly Review deck</p>
<p>Oversaw teams for Customer Support & Sales across diverse sectors, managing KPI metrics and handling escalations, Handling 5 Team leader and 100 associates for different process.<br>
Managing all KPI metrics shared by clients (SL, C-sat etc.), handling escalation and process billing.<br>
Significantly improved the Answered level from 55% to 87% by efficiently managing inbound processes.<br>
Owner of Team data reports (WBR preparation and day wise manpower planning and other workforce responsibilities.<br>
Organized skips & meetings, leading to performance improvement and effective conflict management.</p>
<p>Managed and led teams for Telecom processes, ensuring the achievement of KRA metrics and targets, promoted 3 team leaders from team with a span of 2 years.<br>
Successfully improved external Quality score from 55% to 85% through a Six-sigma project for process improvement.<br>
Conducted roster preparation and manpower planning, maintaining process KPIs on a daily basis.<br>
Manage the process KPI on daily basis i.e., SL, AL, Quality etc.<br>
Feedback, coaching and groom the associates for next level.</p>
نظام التوظيف التشغيلي المعتمد على الذكاء الاصطناعي أولاً، الذي يوحّد ويؤتمت دورة التوظيف بالكامل للمؤسسات الحديثة حول العالم.
د.جوب منطقة حرة ذ.م.م. 2026 © جميع الحقوق محفوظة
