Reem Al-Raeai

Reem Al-Raeai

Data Analyst
UAE
English, Arabic

نبذة عني

Data Analyst with 5+ years of professional, production experience building and maintaining dashboards in Amazon QuickSight, alongside advanced Excel and SQL, to support data-driven decisions for a large organization. I m…

الخبرة

Senior Support Engineer

Amazon AGI · Dubai, UAE
Jan 2026 - حتى الآن · 9 أشهر

<p>Own analytics, reporting, and automation solutions end-to-end for a large, global operations organization — from requirements gathering and scoping through building, delivery, stakeholder communication, and ongoing maintenance and debugging<br>
Serve as the team's go-to technical consultant for analytics and automation solutions, advising stakeholders across program management, engineering, and operations<br>
Design and ship agentic AI solutions that automate real operational workflows, owning each agent's full lifecycle from scoping and design through delivery and maintenance<br>
Lead project management for a team-wide technology integration initiative, coordinating timelines, deliverables, and stakeholders across teams<br>
Build and maintain dashboards (Amazon QuickSight) and SQL-based reporting against Amazon Redshift, including scheduled queries and alerts<br>
Hold technical support office hours for the team, providing troubleshooting, review, and consultation on issues related to ETL, SQL, automation solutions, and Amazon's ontology/knowledge graph system</p>

Support Engineer III

Amazon AGI · Dubai, UAE
Nov 2024 - Jan 2026 · 1 سنة 2 أشهر

<p>Owned and built analytics solutions and reports for the team, turning raw data into dashboards and insights that leadership relied on<br>
Designed and owned ETL pipelines processing large-scale data across multiple formats (JSON, CSV, tables, Excel), pulling from warehouse systems (Amazon Redshift) and APIs<br>
Delivered technical training and documentation adopted into official onboarding materials<br>
Held office hours for Support Engineers and Data Associates on the team to troubleshoot and root-cause issues in Amazon's ontology/knowledge graph system<br>
Owned dashboards (Amazon QuickSight) and reporting pipelines used daily by leadership, significantly reducing processing time<br>
Contributed to a team automation improvement program as a reviewer and consultant during brainstorming and review sessions — helping identify root causes and evaluate potential solutions — then developed and implemented several of the automation scripts adopted team-wide, using JavaScript and Tampermonkey (self-taught, with AI-assisted development), replacing a manual, vendor-dependent process and cutting data-collection time by 83% (from 2 hours to 20 minutes per 100 prompts) while saving approximately $30,000 annually<br>
Designed and built the team's monthly trending dataset pipeline, integrating LLM-based processing to cut monthly dataset processing time by 51% and raise prompt refresh coverage from 20% to 75%<br>
Built automation solutions using Python and JavaScript (self-taught and AI-assisted/"vibe-coded" development), including HTML-based interfaces, cutting data-collection time by over 80%</p>

Support Engineer II

Amazon AGI · Dubai, UAE
Dec 2023 - Nov 2024 · 11 أشهر

<p>Selected to lead dashboard development (Amazon QuickSight) and reporting infrastructure for an international operations team<br>
Restructured a core ETL pipeline and its SQL-based reporting, significantly cutting runtime and improving reliability<br>
Built proactive monitoring dashboards and alerting, shifting the team from reactive to proactive issue detection<br>
Provided technical support for Alexa's knowledge graph system and ontology for the Alexa knowledge domain, maintaining and troubleshooting data structure, content, semantic, and ontological issues<br>
Held office hours for Support Engineers and Data Associates on the team to troubleshoot and root-cause issues in Amazon's ontology/knowledge graph system</p>

Support Engineer I

Amazon Alexa · Dubai, UAE
Aug 2023 - Dec 2023 · 4 أشهر

<p>Provided technical support for Alexa's knowledge graph system and ontology for the Alexa knowledge domain and semantic engineering, maintaining and troubleshooting data structure, content, semantic, and ontological issues<br>
Held office hours for Support Engineers and Data Associates on the team to troubleshoot and root-cause issues in Amazon's ontology/knowledge graph system<br>
Supported dashboard building and reporting for team operations<br>
Built foundational data analysis and reporting skills supporting day-to-day operational decision-making</p>

Data Associate

Amazon Alexa · Dubai, UAE
Aug 2021 - Aug 2023 · 2 سنوات

<p>Localized and implemented content into Alexa's knowledge graph system for the Arabic market, supporting content accuracy and consistency</p>

Freelance BI Developer (Self-Directed Learning)

Independent · Remote

<p>Built Power BI dashboards and reports for freelance clients, including DAX measures, calculated fields, and star schema data modeling<br>
Automated recurring reporting and data-entry tasks using VBA/Macros and Power Query</p>

المهارات

Amazon QuickSight Excel SQL Python Data Management ETL Pipelines Data Visualization Data Governance Data Quality Reporting Automation Process Documentation Stakeholder Communication Problem Solving Power BI DAX Star Schema VBA Macros Power Query JavaScript Tampermonkey HTML Amazon Redshift APIs Cognos Analytics Jupyter Notebooks Relational Databases SPSS
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