Pankaj Raghunadhabhatla

Spearheaded Factory and After-Sales Service Operations across six branches nationwide in Nigeria, ensuring seamless integration and operational efficiency. Led a team of 300 members across Manufacturing and Service Operations. Forecasted Demand and Production Scheduling leading to 90% Accuracy. Managed assembly of Products like Chest Freezers, Refrigerators, Air conditioners, Standing Gas cookers, and Televisions with 10-15 SKUs of each product.

Spearheaded Factory and After-Sales Service Operations across six branches nationwide in Nigeria, ensuring seamless integration and operational efficiency
Led a team of 300 members across Manufacturing and Service Operations
Forecasted demand and production scheduling leading to 90% accuracy
Recommended SKU/Model selection for the market to senior management
Steered external audits like the Standard Organization of Nigeria (SON) team every quarter and achieved 100% satisfaction across major quality audits
Worked on major brand product assembly like LG, Samsung, Midea, Hisense, and Bruhm
Managed assembly of chest freezers, refrigerators, air conditioners, standing gas cookers, and televisions with 10-15 SKUs of each product
Represented the organization and attended MANCAP (Manufacturers Association of Nigeria) as a core member representative
Participated in the decision-making team of senior management for product introduction into the market after a careful performance study of the product
Participated in an organizational decision-making team in terms of capacity study and suggesting top management with data-driven decision-making
Analyzed customer data using advanced analytics, leading to operational improvements that increased revenue by 50% and customer retention by 15% within six months
Designed and executed tailored professional development plans, leading to a 35% improvement in individual performance metrics and the promotion of 3 team members within a year
Produced and communicated reports on service desk performance, incident/request handling, resource allocation, training programs, customer feedback, vendor management, and continuous improvement, improving overall service desk efficiency by 35%
Optimized service desk operations by executing industry best practices, achieving a 30% increase in efficiency and reducing average ticket handling time by 40%
Orchestrated seamless onboarding experiences for new customers, products, and services; improved integration efficiency by 40% and boosted customer retention rates by 15% within six months
Conducted regular follow-ups with clients to ensure ongoing satisfaction, resulting in a 20% boost in positive reviews and a 15% increase in referrals
Led the manufacturing team in producing refrigerators and air conditioners; boosted production output by 80% and reduced defect rates by 5% through rigorous process optimization and team training
Revamped operational processes by introducing Six Sigma methodologies and real-time performance tracking, cutting waste by 15% and enhancing production efficiency
Enforced stringent health and safety guidelines and quality standards, resulting in a 100% decrease in workplace incidents and an increase in production quality over six months
Reduced call response times to under 24 hours, increasing response rates from 60% to 90%
Established and implemented streamlined processes in customer service operations, enhancing overall efficiency by 30%
Pioneered and administered detailed budgets for factory and service operations, achieving a 15% reduction in overhead costs and optimizing resource allocation to improve operational efficiency by 20%
Increased After-Sales Service revenue through initiatives such as AMC and Spare part Sales, driving financial growth by 50%
Assembled and coached a dedicated team of 12, enhancing service operations and increasing team productivity by 50% while decreasing average resolution time by 40%

Directed all aspects of manufacturing operations for refrigerators, chest freezers, and other products, ensuring operational excellence and efficiency improvement by 50%. Led cross-functional teams to streamline processes, resulting in a 45% productivity increment and 20% reduction in production lead times.

Directed all aspects of manufacturing operations for refrigerators, chest freezers, and other products, ensuring operational excellence and efficiency improvement by 50%
Led cross-functional teams to streamline processes, resulting in a 45% productivity increment and 20% reduction in production lead times
Ensured strict compliance with health and safety regulations with 100% achievement in external audits held quarterly while maintaining superior quality standards
Attained a remarkable productivity increase, elevating production rates from 19 sets/hour to 35 sets/hour through balanced work methods
Amplified gas cooker operations, increasing daily production from 30 to 120 sets per day, demonstrating substantial operational improvements
Led the installation of new LED lines, by planning and coordinating a team of 15, which resulted in a 40% increase in production efficiency
Facilitated security team meetings to address challenges and ensure compliance, fostering a secure and compliant working environment leading to an improvement of incidence occurrence by 100% for 2 years in a row

Led strategic initiatives to conceptualize and implement comprehensive waste reduction and 5S & 3R methodologies, optimizing daily operations for enhanced efficiency and productivity
Championed the GERP system rollout, ensuring full compliance with manufacturing protocols, leading to a 30% boost in production efficiency and a 15% decrease in error rates
Employed advanced methodologies in process improvement, utilizing expertise in motion study, line balancing, and management principles to drive significant operational enhancements
Achieved a 30% reduction in bottlenecks and a 20% increase in workflow efficiency by implementing continuous process enhancements using Takt Time Study and Work Group Analysis methodologies
Played a pivotal role in the successful deployment and adoption of Global ERP, streamlining operations and enhancing overall process efficiency
Directed production planning, material management, and quality assurance activities, upholding stringent quality standards and ensuring alignment with organizational objectives
Achieved a prestigious global ranking of 2nd among 48 subdivisions worldwide in the Global Quality Audit (GQA), demonstrating exceptional performance
Reduced non-value-added time by 6 minutes, resulting in significant improvements in overall cycle time and operational efficiency

Led strategic initiatives to conceptualize and implement comprehensive waste reduction and 5S & 3R methodologies, optimizing daily operations for enhanced efficiency and productivity. Championed the GERP system rollout, ensuring full compliance with manufacturing protocols, leading to a 30% boost in production efficiency and a 15% decrease in error rates.

Spearheaded Factory and After-Sales Service Operations across six branches nationwide in Nigeria, ensuring seamless integration and operational efficiency
Led a team of 300 members across Manufacturing and Service Operations
Forecasted Demand and Production Scheduling leading to 90% Accuracy
Recommendation to Senior management for SKU/Model selection for the market
Steered External Audits like the Standard Organization of Nigeria (SON) team every Quarter and achieved 100% Satisfaction across major Quality Audits.
Worked for Major Brand’s product assembly like LG, Samsung, Midea, Hisense, and Bruhm
Managed assembly of Products like Chest Freezers, Refrigerators, Air conditioners, Standing Gas cookers, and Televisions with 10-15 SKUs of each product.
Represented the Organization and Attended MANCAP (Manufacturers Association of Nigeria) an Organization in Nigeria with all Consumer Electronics companies as core Member representative
Part of the Decision-making team of senior management for Product introduction into the market after a careful performance study of the product
Part of an important Organizational Decision-making team in terms of Capacity Study and suggesting Top Management with data-driven decision-making
Analyzed customer data using advanced analytics, leading to operational improvements that increased revenue by 50% and customer retention by 15% within a span of six months
Designed and executed tailored professional development plans, leading to a 35% improvement in individual performance metrics and the promotion of 3 team members within a year
Produced and communicated reports on service desk performance, incident/request handling, resource allocation, training programs, customer feedback, vendor management, and continuous improvement, improving overall service desk efficiency by 35%
Optimized service desk operations by executing industry best practices, achieving a 30% increase in efficiency and reducing average ticket handling time by 40%
Orchestrated seamless onboarding experiences for new customers, products, and services; improved integration efficiency by 40% and boosted customer retention rates by 15% within six months
Conducted regular follow-ups with clients to ensure ongoing satisfaction, resulting in a 20% boost in positive reviews and a 15% increase in referrals
Led the manufacturing team in producing refrigerators and air conditioners; boosted production output by 80% and reduced defect rates by 5% through rigorous process optimization and team training
Revamped operational processes by introducing Six Sigma methodologies and real-time performance tracking, cutting waste by 15% and enhancing production efficiency
Enforced stringent health and safety guidelines and quality standards, resulting in a 100% decrease in workplace incidents and an increase in production quality over six months
Reduced call response times to under 24 hours, increasing response rates from 60% to 90%
Established and implemented streamlined processes in customer service operations, enhancing overall efficiency by 30%
Pioneered and administered detailed budgets for factory and service operations, achieving a 15% reduction in overhead costs and optimizing resource allocation to improve operational efficiency by 20%
Increased After-Sales Service revenue through initiatives such as AMC and Spare part Sales, driving financial growth by 50%
Assembled and coached a dedicated team of 12, enhancing service operations and increasing team productivity by 50% while decreasing average resolution time by 40%

Directed all aspects of manufacturing operations for refrigerators, chest freezers, and other products, ensuring operational excellence and efficiency improvement by 50%
Led cross-functional teams to streamline processes, resulting in a 45% productivity increment and 20% reduction in production lead times
Ensured strict compliance with health and safety regulations with 100% Achievement in external audits held quarterly while maintaining superior quality standards
Attained a remarkable productivity increase, elevating production rates from 19 sets/hour to 35 sets/hour through balanced work methods
Amplified gas cooker operations, increasing daily production from 30 to 120 sets per day, demonstrating substantial operational improvements
Led the installation of new LED lines, by planning and coordinating a team of 15, which resulted in a 40% increase in production efficiency
Facilitated security team meetings to address challenges and ensure compliance, fostering a secure and compliant working environment leading to an improvement of incidence occurrence by 100% for 2 years in a row

Led strategic initiatives to conceptualize and implement comprehensive waste reduction and 5S & 3R methodologies, optimizing daily operations for enhanced efficiency and productivity
Championed the GERP system rollout, ensuring full compliance with manufacturing protocols, leading to a 30% boost in production efficiency and a 15% decrease in error rates
Employed advanced methodologies in process improvement, utilizing expertise in motion study, line balancing, and management principles to drive significant operational enhancements
Achieved a 30% reduction in bottlenecks and a 20% increase in workflow efficiency by implementing continuous process enhancements using Takt Time Study and Work Group Analysis methodologies
Played a pivotal role in the successful deployment and adoption of Global ERP, streamlining operations and enhancing overall process efficiency
Directed production planning, material management, and quality assurance activities, upholding stringent quality standards and ensuring alignment with organizational objectives
Achieved a prestigious global ranking of 2nd among 48 subdivisions worldwide in the Global Quality Audit (GQA), demonstrating exceptional performance
Reduced non-value-added time by 6 minutes, resulting in significant improvements in overall cycle time and operational efficiency