As a highly motivated and ambitious IT professional with over 16 years of technical and managerial experience, have a track record of successfully supporting workforce change to support reengineering programs while meeti…
As a highly motivated and ambitious IT professional with over 16 years of technical and managerial experience, have a track record of successfully supporting workforce change to support reengineering programs while meeting organizational operating, financial, data, and quality goals. Very proactive team leader with a track record of developing excellent working relationships with clients and coworkers, as well as the ability to adapt swiftly and multitask in today’s ever-changing technological and managerial industries. Possesses a keen eye for detail, a proactive attitude, confident decision-making abilities, and exceptional interpersonal and problem-solving skills. Currently seeking a challenging technical role that will effectively utilize my existing skills and experiences to further my career in global business environments.
Appointed to direct and establish a start-up IT consulting and services firm, managing IT infrastructure support and maintaining data retention
as well as search and discovery policies, and executing IT services including server management, monitoring, and software development.
Spearheaded the technical team in performing backup and data services, managing network security, Microsoft application support, and software development. As a Data Analyst, Excelled in data manipulation, transformation, and visualization. Implemented data visualization dashboards
using tools like Tableau and Power BI, maintaining a strong attention to details, ensuring data accuracy and integrity.
Key Achievements:
•Successfully established department objectives and goals through effective leadership and communication skills, which led to increasing customer loyalty, and significant growth in revenue for the company.
•Applied strong communication and negotiation skills to effectively manage client expectations, resulting in increasing client satisfaction
and repeat business.
•Negotiated more contracts with prospective clients by providing outstanding client relationship management and assisting customers in understanding their requirements by confirming compliance with the necessary guidelines.
•Streamlined all unresolved issues and addressed all queries of external and internal customers, allowing for optimum customer satisfaction.
•Implemented data governance policies and procedures, ensuring data accuracy, consistency, and compliance with regulatory standards.
<p>Leading and delivering HR software development projects<br>
Coordinating resources using Agile or Waterfall methodologies<br>
Participating in requirement gathering<br>
Facilitating communication<br>
Managing budgets<br>
Delivering projects within budget and schedule while maintaining quality standards<br>
Using advanced tools to extract insights from complex datasets<br>
Enabling data-driven decision-making<br>
Collaborating with cross-functional teams to optimize data collection processes<br>
Communicating findings to stakeholders<br>
Supporting strategic planning and business growth initiatives<br>
Proactively identifying and mitigating project risks<br>
Ensuring minimal disruptions and timely resolution of issues<br>
Collaborating with stakeholders to define project scope, objectives, and deliverables<br>
Ensuring alignment with business goals and requirements<br>
Streamlining project workflows<br>
Optimizing resource allocation<br>
Collaborating with cross-functional teams to identify business requirements and translate them into data analysis projects<br>
Improving operational efficiency and cost savings<br>
Actively pursuing professional development opportunities<br>
Staying abreast of the latest advancements in data analytics, statistical modeling, and machine learning</p>
<p>Directing and establishing a start-up IT consulting and services firm<br>
Managing IT infrastructure support<br>
Maintaining data retention as well as search and discovery policies<br>
Executing IT services including server management, monitoring, and software development<br>
Spearheading the technical team in performing backup and data services<br>
Managing network security<br>
Providing Microsoft application support<br>
Exceling in data manipulation, transformation, and visualization<br>
Implementing data visualization dashboards using Tableau and Power BI<br>
Maintaining data accuracy and integrity<br>
Successfully establishing department objectives and goals through effective leadership and communication skills<br>
Increasing customer loyalty<br>
Driving significant growth in revenue for the company<br>
Applying strong communication and negotiation skills to effectively manage client expectations<br>
Increasing client satisfaction and repeat business<br>
Negotiating more contracts with prospective clients<br>
Providing outstanding client relationship management<br>
Assisting customers in understanding their requirements by confirming compliance with the necessary guidelines<br>
Streamlining unresolved issues and addressing queries of external and internal customers<br>
Allowing for optimum customer satisfaction<br>
Implementing data governance policies and procedures<br>
Ensuring data accuracy, consistency, and compliance with regulatory standards</p>
<p>Responsible for revenue management operations and maintenance in integrating payment and information solutions and other related services for intelligent travel applications of a SmartCard company operating in UK, Australia, U.S.A, and India<br>
Spearheading the systems and engineering services team in providing custom technical and administrative services<br>
Ensuring that the revenue management system operates at peak performance<br>
Obtaining a lower cost of ownership while minimizing operational and technology risk<br>
Successfully meeting and exceeding client expectations by delivering projects on time and within budget<br>
Utilizing strong technical skills and team management abilities<br>
Effectively managing and establishing 3 different departments (Fulfillment, Autoload, Refund)<br>
Encouraging each team to work toward excellence and commitment to achieve department goals and objectives using motivational leadership</p>
<p>Supervising the technical support team in automation of a lead generating system<br>
Using highly focused direct mail campaigns as a platform to maximize real estate profits<br>
Improving productivity and eliminating redundancies by instituting new technical support and training procedures<br>
Implementing procedures across the organization<br>
Providing software product knowledge and development to prospective clientele<br>
Holding regular training and presentations regarding products and services in coordination with the sales team</p>
<p>Providing technical support in delivering a comprehensive, integrated suite of applications for claims processing, estimating, shop and yard management, and business analytics for performance management<br>
Providing assistance to insurance carriers, collision repair shops, and automotive recyclers to automate core business processes<br>
Streamlining workflow with industry partners<br>
Managing performance<br>
Instrumental in a company effort of introducing a unique approach to the market that focused on optimizing customer satisfaction and on improving claims process efficiency<br>
Playing key role in enabling carriers to provide excellent service to their customers by shortening cycle times, reducing loss adjustment expense, and improving control<br>
Enhancing performance and increasing returns for clients and their trading partners</p>
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