نبذة عني
I'm Nishita shukla, Digital Marketing Specialist with 1 years experience. I'm specialist in handling and managing day to day team operation with considerable experience to read trends.
الخبرة
Senior Customer Support Associate
Develop business process improvements to enhance operations.
Develop service quality processes.
Develop staff using capability development interventions and on-the-job training.
Identify customer service channels and solutions to manage customers' concerns.
Lead order processing and order fulfilment.
Manage customers' concerns.
Monitor responses to customer requests and queries to minimise issues in service delivery.
Organise communication and sharing sessions on good work practices.
Organise the client contact database.
Propose creative methods to improve business processes.
Digital Marketing Manager
Managing overseas company digital marketing strategies.
Reaching more clients through website and social media.
Data analyst
Developed database for rental properties, customers, and property owners to maintain up-to-date data.
Analysed market trends.