Nasrulla Habib Khan

<p>Leadership Scale : USD 4M+ annual technology budget | 80+ multi functional team with 3 directors spanning 4 geographies.</p><p></p><p> Architected and launched 4 AI native SaaS/PaaS products generating total USD 2M ARR trajectory.</p><p> Established product governance, pricing strategy and GTM playbooks and achieved 45% product margins with 18 month payback.</p><p> Integrated GenAI capabilities across core software delivery platform, deploying Agentic AI coding reducing delivery time and accelerating product development cycle by 40% (from 16 weeks to 11 weeks).</p><p> Improved sales velocity by 20% YoY through faster time-to-market.</p><p> Executed digital transformation program with budget of USD 3.5 M over 3 years and 90% on-time on-budget.</p><p> Deployed private cloud (Kubernetes / DevSecOps) reducing infrastructure cost by 35% and achieved 99.95% up time while reducing MTTR by 40%.</p><p> Consolidated vendors and renegotiated contracts with USD 3M in cost savings and improved SLA compliance from 80% to 95%.</p><p> Led 15+ legacy system to cloud migrations with zero downtime.</p><p> Built data lakehouse (Delta Lake / Spark / Trino) at 30% of COTS cost and half the deployment time.</p><p> Collaborated with CISO to established enterprise security framework and managed audits for ISO 27001, GDPR, ISO 42001 and DPDPA.</p><p> Conducted enterprise IT risk assessment and technology obsolescence dependencies, IT security posture.</p><p> Deployed leading XDR, DSPM and DLP platforms to protect enterprise IP and sensitive data.</p><p> Reported quarterly to Board Audit Committee on technology risk, regulatory compliance, multi year digitization roadmap.</p><p> Led incident response playbooks across infrastructure failures and security events; established RTO / RPO SLAs (8 hour recovery,

<p>• Owing to the success of product built at Enhancier CX, Enhancier CX was acquired by XDBS Corporation.</p><p>• Conducted cloud infrastructure consolidated and optimization to reduce the overall company’s IT infrastructure TCO by 25%. This project also brought regulatory compliance for our BFSI and NBFC clients. Drafted and Implemented InfoSec policies for the organization to align to ISO 27001 practices.</p><p>• Articulated architecture and design framework to build 3 new products / platforms for XDBS Corporation in ABM ( Account Based Marketing ) and IBM ( Intent Based Marketing ) space to provide the company with new business models and revenue growth opportunities.</p><p>• Build a cohesive product roadmap by analysing and evaluating market conditions , customer demands , company’s medium term needs and long term strategic objectives. Ensure that the product objectives are consistent with the company’s long-term business goals and objectives.</p><p>• Map the business drivers to the changes required in the IT organization and the technology ecosystem of the organization. Built the AS-IS IT landscape of the organization and mapped them to the TO-BE IT environment.</p><p>• Work closely with the CXO team to formulate IT strategies and goals. Work on forecasting budgets / resource requirement for the organization. Serve as a change agent to implement new strategic directions and technology decisions.</p><p>• Manage IT programs across multiple sister concern companies under XDBS group. Conduct InfoSec review and built Enterprise Risk Register which catalogues all the IT and IS related risk along with its impact likeliness and mitigation plan.</p><p>• Rebuilt organization perimeter security using Sophos cyber security products. Also revisited end-point security framework and implemented more robust / scalable / stringent parameter for end-point security.</p>

<p>• Designed and built an Interaction Bot Framework based on IBM Watson AI / ML to provide new capabilities like Email Categorization Engine based on mail content , Chatbot , Chatbot warm transfer based on customer tone , Call IVR Text to Speech , Knowledge Base filtering based on Customer Topics.</p><p>• Introduced the organization to API based economy and created a new revenue stream by introducing PaaS offerings. Architected a micro-service ecosystem for clients to adopt and utilize. Have engineered and setup a revenue / billing model based on API consumption.</p><p>• Articulated architecture and design framework changes of new product and platform feature upgrades. Provide recommendations on enhancements, optimizations and re-engineering which translates to quantifiable benefits.</p><p>• Build a cohesive product roadmap by analyzing and evaluating market conditions , customer demands , company’s medium term needs and long term strategic objectives. Ensure that the product objectives are consistent with the company’s long-term business objectives.</p><p>• Implemented a CI / CD pipeline to reduce Go-To-Market time for new product features by 30%. Implemented Agile methodology for product team to increase the pace of feature development. Built process documents to govern the overall product development and deployment lifecycle.</p><p>• Providing domain and technical expertise at various level of Pre-Sales, Sales and Bidding processes. Lead sales opportunities by designing systems / platform.</p>

<p>• Built a product for Airline industry called Commercial Planning Suite. The product is a comprehensive cloud-based data analytics suite comprising of data adapters, decision support portal and data visualization tools that spans across Commercial department and Revenue Management department in an Airline or Hotels. The product has modules like Revenue Management Analytics ; Code Share and Interline Analytics ; SPA and MPA Analytics and Sales Analytics. We used data from BSP–HOT ; ASR ; PaxIS ; ATPCO ; MIDT ; OAG Tech Stack : Qlik Server with Qilk Sense API integration ; SSIS for ETL ; ASP.NET MVC with Entity Framework for customer portal ; Microsoft SQL Server database ; Mobile aware responsive UI ; Product deployment on Amazon Cloud.</p><p>• As a Program Manager, managing multiple parallel projects with the PnL of around Two Million USD. Have successfully lead farming for additional Half a Million USD. Act as a point-of-escalation and run the overall governance for these projects. Have been injected into crisis projects as a troubleshooter and have been credited to successful turn such projects to green.</p><p>• Contributed Quantified Net Saving of around One Million USD by developing and successfully implementing several business automation solutions / platforms which help in reducing agents AHT and TAT ; improving quality and enhancing customer processes.</p><p>• As an Enterprise / Solutions Architect, responsible to understand client’s existing As-Is end-to-end processes and business goals. Articulate designs / framework of the new products / platforms /systems. Provide recommendations on enhancements, optimizations and re-engineering which clearly translates to quantifiable benefit to the customers.</p><p>• Used Enterprise Architecture methodologies to re-architect and re-align the bespoke enterprise systems of WNS from silos to a SOA based architecture with deep integration with company’s ERP (Oracle Financials) , HRMS (PeopleSoft) and CRM (Oracle On-Demand CRM).</p><p>• As a Product Owner, responsible to envisage and create new applications / platforms which are packaged as product offerings to our existing / new customers contributing to company’s services bouquet as a line of business.</p><p>• Work closely with the IT leadership in WNS to formulate strategies and forecast yearly budgets /resource requirement for the department and ensure department’s adherence to budget. Manage department’s overall Goals and Objectives. Serve as a change agent to implement new strategic directions and technology decisions.</p>