Nabanita Das

Efficiently managed an average of 80 customer inquiries and complaints daily,
maintaining a 96% customer satisfaction rate.
Swiftly prioritized incoming calls and escalated when appropriate, resulting in a
19% reduction in the average time to resolution.
Exceeded quantitative metrics on customer satisfaction, customer retention,
and inquiry volume
Consistently demonstrated a courteous and empathetic attitude toward
customers, contributing to a net promoter score of over 40.
Maintained up-to-date customer records in HubSpot CRM while interacting with
customers across email and phone

Streamlined CRM management using Excel, encompassing delight chat, social media, meta, emails, and phone, leading to a 25% increase in customer satisfaction.
Excel was also instrumental in achieving a 30% reduction in average response time, bolstering customer loyalty.
Excel facilitated seamless communication among the team, the 3rd party logistics partner, and customers.
It played a pivotal role in boosting customer adoption by identifying areas for improvement and delivering strategic recommendations.
Boosted customer adoption by identifying improvement opportunities and providing strategic recommendations.
Handled and audited calls for a team of 2 members for daily feedback calls.
Exhibited accountability in ensuring on-time delivery of product samples to high-end clients, resulting in a 95% punctuality rate and increased client satisfaction.
Performed daily CRM management and audits, skillfully resolved client issues, and efficiently escalated client needs to internal teams for prompt resolution.
Delivered daily status reports for orders, leading to a notable improvement in delivery efficiency and accuracy.

Efficiently managed an average of 80 customer inquiries and complaints daily, maintaining an impressive 96% customer satisfaction rate.
Employed Excel for data analysis and reporting to enhance service quality.
Swiftly prioritized incoming calls and escalated when appropriate, resulting in a 19% reduction in the average time to resolution.
Exceeded quantitative metrics in customer satisfaction, customer retention, and inquiry volume through the application of Excel for data-driven insights and strategic decision-making.
Consistently demonstrated a courteous and empathetic attitude toward customers, contributing to a net promoter score of over 40.
Maintained up-to-date customer records in HubSpot CRM while interacting with customers across email and phone.