Muhannad Sharif

Led sales planning and performance training for 20 area sales managers and 4 segment managers across Canada covering Sales Incentive Plan policies, compensation, performance reporting, and SP&P processes.
Oversaw a team of 4 specialists responsible for implementing sales plans for more than 450 resources across Canada and 12 Latin American countries.
Managed sales planning across multiple Latin American markets including Mexico, Brazil, Argentina, Chile, the Dominican Republic, Ecuador, Panama, Puerto Rico, and Peru.
Collaborated with sales operations to redesign the new account alignment process, reducing the time from 5 to 2 days for the first time in UPS Canada history.
Supervised and delivered sales plan targets and incentive payouts for 250 sales resources nationwide, ensuring compliance with UPS guidelines.
Generated and customized weekly and monthly reports for sales management to meet business needs and support strategic decision-making.
Addressed ad hoc requests from directors and sales management, providing analytical reports for critical decision-making and strategic planning.
Led planning processes to coordinate sales plans with business requirements and organizational objectives for optimal performance outcomes.
Increased sales resources' time to establish opportunities by 10%, supporting multimillion-dollar revenue lift through process optimization.
Conducted audits on internal processes and reported results to corporate and finance departments for continuous improvement.
Maintained continuous communication with various departments to meet customer needs and ensure optimal outcomes.
Managed quarterly sales incentive payouts for Canadian sales resources and reported accurately to upper management.
Received the "New Partner 2021" award for contributing to UPS's exceptional performance and achieving outstanding results.

Led sales planning, performance training, managed specialists implementing sales plans, collaborated on account alignment process redesign, supervised sales plan targets and incentive payouts, customized reports for sales management, addressed ad hoc requests, led planning processes, conducted internal process audits, managed quarterly sales incentive payouts, received 'New Partner 2021' award.

Provided support to sales resources, addressed inquiries, and ensured outstanding customer service delivery across all interactions.
Participated in the annual planning process to contribute to the development and implementation of sales plans aligned with business development requirements.
Managed account alignments according to the UPS sales incentive plan policy and processed incentive payouts accurately and on time.
Analyzed and executed account alignment requests from sales resources to optimize territory management and performance.

Responded to customer inquiries over the phone and in person to place and follow up on orders.
Communicated with drivers, warehouse managers, sales managers, and colleagues to ensure smooth and accurate delivery.
Achieved top performer status within 3 months while improving customer service skills and adapting to Canadian culture.

Assisted in mapping "as is" processes using the LEAN approach and coordinated with owners to validate processes.
Participated in daily process mapping workshops to develop presentations and design business requirement documents for mapped processes.
Collaborated with the transformation manager to consolidate final presentations and recommendations for process improvements.

Negotiated supplier contracts that led to a 10% cost reduction, improving the company's operational performance.
Contributed to the development of business plans and financial forecasts to support strategic decision-making processes.
Managed daily financial operations including supplier payments and bank reconciliation transactions with high accuracy.
Provided financial analysis and reports to assist the finance manager and senior management in critical decision-making.

Promoted to chief dealer in 2011 from a treasury dealer, managing a team and contributing to a 30% annual profit increase in the treasury department.
Served as a member of the management committee in 2011, improving the bank's reputation and awareness of treasury products.
Monitored FX positions, set currency prices, and booked and authorized FX transactions for optimal profitability.