Mouna Amsih Keskessou

Mouna Amsih Keskessou

Customer Service & Operations Professional
UAE
Spanish, English, Arabic, French
Full-time On-site

نبذة عني

Customer service and administration professional with extensive experience in healthcare and service environments. Skilled in customer and patient support, telephone assistance, insurance processes, billing, collections,…

الخبرة

Administrative Professional

QUIRÓNSALUD - HOSPITAL GENERAL DE CATALUNYA · HOSPITAL GENERAL DE CATALUNYA
Jan 2015 - Jan 2024 · 9 سنوات

<p>International patient services and customer/patient assistance.</p><p> Administrative support and coordination across healthcare services.</p>

Customer Service & Loan Processing

BANCO SABADELL - CONSUMER & AUTO FINANCE · CONSUMER & AUTO FINANCE
Jan 2017 - Jan 2018 · 1 سنة

<p>Delivering end-to-end customer support and managing the comprehensive processing of consumer and vehicle finance applications, ensuring accuracy, compliance, and an efficient client experience throughout the entire lending lifecycle.</p>

Emergency Department Administrator

HOSPITAL PARC TAULÍ · Barcelona , Cataluña , Spain
Jan 2014 - Jan 2014

<p>Providing comprehensive, high-stress administrative and clerical support within a fast-paced Emergency Department, ensuring seamless patient intake, accurate medical record management, and efficient coordination between clinical staff, patients, and external departments while maintaining strict compliance with healthcare regulations and patient confidentiality.</p>

Teleoperator & Administrator

ACTEC 27 · Barcelona , Cataluña , Spain
Jan 2009 - Jan 2013 · 4 سنوات

<p>Delivering professional, high-quality customer service through inbound and outbound telephony channels, complemented by robust administrative support. Responsibilities include handling complex client inquiries, resolving issues efficiently, managing schedules, updating database systems, and coordinating cross-departmental communications to ensure a seamless client experience and optimal operational workflows.</p>

Bed Management Administrator

HÔPITAL LOUIS PRADEL · Lyon, France
Jan 2012 - Jan 2012

<p>Comprehensive administrative coordination of hospital bed capacity, patient flow, and bed turnover to optimize clinical operations, minimize emergency wait times, and ensure seamless inpatient admissions and transfers.</p><p></p>

Administrative / Patient Services

QUIRÓNSALUD HOSPITAL DEL VALLÈS · Barcelona , Cataluña , Spain
Aug 2010 - Aug 2011 · 1 سنة

<p>Patient service, admissions, external consultations, reception and operating-room administrative support.</p><p> Insurance authorisations, collections, emergency administration and billing.</p>

المشاريع

Hospital Bed Management & Patient Flow Coordination

quiron
المدة : 01-Aug-2022 - 31-Aug-2024

<p>Comprehensive administrative coordination of hospital bed capacity, patient flow, and bed turnover to optimize clinical operations, minimize emergency wait times, and ensure seamless inpatient admissions and transfers.</p><p></p>

المهارات

Customer Support Telephone & Email Service Patient Services Administrative Operations Billing & Collections Insurance Authorisations Admissions & Scheduling Issue Resolution Microsoft Office Casiopea Indra Figma Social Media Organisation Communication Problem solving Responsibility Teamwork Leadership mindset
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