Manish Kotian

Manish Kotian

Business Analyst
India
Full-time On-site

نبذة عني

Business Analyst with hands-on experience documenting and analyzing business and functional requirements across higher-education operations and HR business functions. Proficient in Agile, Scrum, and Waterfall methodologi…

الخبرة

Business Analyst

University of Massachusetts Boston · Massachusetts
May 2024 - May 2026 · 2 سنوات

<p>Worked with Registrar's Office leadership to understand current-state processes for registration, grade changes and transcript requests, converting findings into functional requirement documents and workflow improvement recommendations that cut processing turnaround time.</p><p> Partnered with the Procurement team to gather requirements for a self-service chatbot, defining conversation flows, escalation rules and success metrics that reduced routine ticket volume for the department.</p><p> Collaborated with the SPARC team to design a Power BI dashboard consolidating student financial and enrollment data, giving leadership real-time visibility into aid disbursement trends and semester-wise capacity planning.</p><p> Supported the Travel and Expense Management team in implementing Concur for student-side travel and reimbursement requests, documenting business requirements and validating workflows through UAT ahead of launch.</p><p> Wrote user stories and acceptance criteria for a self-service transcript portal and a FERPA compliance access review, then designed test cases and led UAT sessions with Registrar staff through go-live.</p><p> Conducted gap analysis between AS-IS and TO-BE workflows for the transcript request process, documenting recommendations in BRD format for stakeholder sign-off.</p><p> Wrote and ran SQL queries on the Student Information System to pull enrollment, GPA and credit-completion data for ad hoc reporting requested by department heads and academic advising.</p><p> Maintained a Confluence knowledge base of SOPs, process maps and FAQs that shortened onboarding time for new Registrar team members.</p>

HR Analyst

Keytaal Worldwide · Mumbai, India
Jun 2021 - Jun 2022 · 1 سنة

<p>Supported the end-to-end recruitment cycle coordinating job postings, screening resumes, scheduling interviews, and managing offer rollouts for open positions across departments.</p><p> Facilitated onboarding for new hires, including documentation collection, orientation scheduling, and coordination with IT and admin teams to ensure employees were fully set up from day one.</p><p> Maintained and updated employee records in the HRMS, ensuring accuracy of personal, compensation, and leave data ahead of monthly payroll processing.</p><p> Tracked HR metrics such as attrition, headcount, and time-to-hire in Excel, preparing monthly summaries for leadership to support workforce planning decisions.</p><p> Coordinated performance review cycles, collecting manager feedback and consolidating ratings into a centralized tracker to support compensation and promotion decisions.</p><p> Maintained accurate documentation of HR policies and employee files to ensure compliance with statutory requirements, supporting internal HR audits.</p><p> Partnered with IT, Finance and Admin teams to resolve payroll and employee-data discrepancies, ensuring accurate and timely processing each cycle.</p><p> Automated recurring Excel trackers using VBA macros, cutting manual data entry and formatting time for monthly HR reports.</p>

المهارات

SQL Python SDLC Agile Scrum Waterfall Kanban BRD FRD SRS Test Plans User Guides User Stories Use Cases MS Project MS Excel MS SharePoint Asana Trello JIRA Rally MS Access MS Office Suite Confluence Power BI Tableau QlikView Advanced Excel HP Quality Centre Requirements Traceability Matrix Cost-Benefit Analysis Impact Analysis Gap Analysis Risk Analysis SWOT Analysis SAP MS Dynamics NAV Salesforce HubSpot AWS KPI Reporting UAT Alteryx Requirements Gathering MS Visio JAD User Story Creation RACI Matrix Data Modelling Database Knowledge
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