M S Hasunfur Riyaz

M S Hasunfur Riyaz

Entry Level Data Analyst
India

نبذة عني

Eager to contribute to a collaborative team environment and learn from experienced professionals while honing my skills in data analysis, machine learning, and visualization. Solid in Python (including libraries like Num…

الخبرة

Customer Support Professional

Sitel India Private Limited (Foundever India)
Sep 2021 - حتى الآن · 4 سنوات 10 أشهر

Exceeded customer satisfaction goals by achieving a 95% rating through proactive and efficient handling of 500+ inquiries per month.
Improved customer satisfaction by reducing average chat handling time by 20% through implementation of new communication strategies and canned responses.
Boosted individual scores to 32% and maintained it till date.
Resolved 22+ customer inquiries per day with 90% accuracy, improving customer satisfaction and retention rates.
Implemented new canned response resulting in a 20% decrease in average response time, showcasing strong problem-solving skills and improving overall customer experience.
Maintained exceptional attention to detail, resulting in 100% accuracy in documenting customer interactions and resolutions.

المهارات

الذكاء التجاري المتكامل تقييم البيانات بايثون (لغة برمجة) خوارزمية الذكاء الصناعي علم البيانات تمثيل البيانات خوارزميات تعلم الآلة نومباي (مكتبة لغة Python) تقارير البيانات Programming Data Analytics Statistical Data Analysis Power BI SQL Seaborn Matplotlib Pandas Jupyter Notebook CQL Cassandra MySQL NoSQL Databases Machine Learning Exploratory Data Analysis Data Preprocessing Unsupervised Learning Principal Component Analysis Clustering Object-Oriented Programming Sorting Insertion Deletion
الإبلاغ عن هذا الملف الشخصي؟