Laura Pinzon

Laura Pinzon

Business Administrator | Supply Chain & Logistics | Demand Planning | Operations Analytics
Chile
English, Spanish, Portuguese
Full-time Hybrid

نبذة عني

Business Administrator with 10+ years of experience in supply chain, logistics, demand planning, delivery scheduling, customer operations and data analytics across energy and maritime transportation. Experienced in deman…

الخبرة

Delivery Scheduling Specialist

Shell SBO · Manila, Philippines
Oct 2023 - Sep 2026 · 2 سنوات 10 أشهر

<p>Develop demand and consumption forecasts for service stations in Mexico to support efficient supply planning and product availability.</p><p> Coordinate and schedule ground deliveries, aligning customers, carriers, terminals, commercial teams, credit & collections, and operations to maintain service continuity.</p><p> Monitor inventory levels and deliveries in real time, identifying supply risks and coordinating corrective actions to prevent stockouts.</p><p> Manage orders, updates and shipment traceability through planning systems and SAP ERP, ensuring data accuracy and operational execution.</p><p> Analyze demand patterns, operational information and service performance to support proactive planning and continuous improvement.</p><p> Reduced stockout events by 20% through effective coordination across customers, carriers and internal teams.</p><p> Optimized daily delivery scheduling, improving response time to operational contingencies and service continuity.</p><p> Improved service-level, customer satisfaction and OTIF performance through continuous operational monitoring and real-time issue management.</p>

Customer Service Specialist

Maersk Global Service Center · Manila, Philippines
Aug 2018 - Sep 2023 · 5 سنوات 1 شهر

<p>Managed operational reporting and documentation processes to ensure timely issuance and delivery of Bills of Lading.</p><p> Designed and analyzed Power BI dashboards to improve operational visibility, customer communication and decision-making.</p><p> Coordinated with local and international teams to resolve operational cases and maintain defined SLA commitments.</p><p> Analyzed customer and operational data to identify recurring issues, service gaps and opportunities for process improvement.</p><p> Supported reporting automation and proactive distribution of operational information to reduce manual workload and recurring inquiries.</p><p> Reduced recurring customer inquiries by 40% through data visualization, reporting automation and proactive communication.</p><p> Developed Power BI dashboards and automated reporting processes that improved operational visibility and reduced administrative workload.</p><p> Strengthened customer satisfaction and SLA performance through structured case management and timely resolution.</p>

Operations Coordinator and Analyst

SIMARITIMA – Maersk Colombia · Colombia
Jan 2016 - Jan 2018 · 2 سنوات

<p>Coordinated container availability for export programs through proactive equipment planning, inventory monitoring and operational follow-up.</p><p> Monitored container movements, inventory and logistics performance through operational reporting and real-time tracking.</p><p> Coordinated ports, depots, carriers and internal teams to maintain export continuity and mitigate operational delays.</p><p> Identified early deviations in the logistics chain and supported corrective actions to reduce operational risk and delays.</p><p> Provided operational visibility on container inventory, movements and performance to support decision-making.</p><p> Supported fulfillment of coffee export programs through effective coordination among ports, carriers and operations teams.</p><p> Optimized empty-container availability through proactive inventory management and logistics planning.</p><p> Improved customer satisfaction through effective communication and timely resolution of operational requirements.</p>

الشهادات

business administration

Universidad Externado de Colombia, Colombia · Cundinamarca , 0 , Colombia · 2016

المهارات

Supply Chain Management Demand Forecasting Demand Planning Delivery Scheduling Inventory Management Logistics Operations Transportation Coordination Order Management Export Operations Import Operations Customer Service KPI Management SLA Management OTIF Process Improvement Data Analysis Operational Reporting Project Coordination Stakeholder Management Real-Time Operational Monitoring SAP ERP Microsoft Power BI Microsoft Excel Microsoft Office 365 Salesforce CRM Data Visualization Reporting Automation Operational Dashboards Continuous Improvement Operational Planning & Control Problem Solving Cross-functional Collaboration
الإبلاغ عن هذا الملف الشخصي؟