AHMED SHAWKI

<p>Lead and manage the collections team to achieve monthly and annual collection targets.</p><p> Develop and implement collection strategies to improve recovery rates and reduce overdue accounts.</p><p> Monitor aging reports, collection performance, and portfolio health to ensure effective debt management.</p><p> Prepare collection forecasts and management reports to support financial planning and decision-making.</p><p> Coordinate with Finance, Sales, Customer Service, and Legal departments to resolve collection issues and accelerate cash inflows.</p><p> Analyze collection data and KPIs to identify trends, improve processes, and enhance team performance.</p><p> Negotiate payment plans and settlements with clients while maintaining strong customer relationships.</p><p> Ensure compliance with company policies, contractual agreements, and regulatory requirements.</p><p> Drive initiatives that improve cash flow, reduce delinquency rates, and support working capital objectives.</p>

<p>Analyze Data and Prepare Reports, Generate weekly and monthly reports on collection rates, outstanding balances, and overall performance.</p><p> Coordinate with Other Departments, Work closely with Finance, Customer Service, and Sales to resolve billing or payment issues.</p><p> Ensure Compliance, Ensure that all collection activities follow internal policies and legal regulations.</p><p> Manage Risk, Evaluate high-risk accounts and develop plans to minimize potential losses.</p><p> Improve Collection Processes, Update and enhance collection methods, including digital payment solutions.</p><p> Resolve Disputes, Intervene in customer disputes regarding invoices or payment amounts and ensure professional resolution.</p>

<p>Setting goals and strategies to maximize collection performance.</p><p> Monitoring and analyzing collection performance to evaluate strategy effectiveness.</p><p> Maintaining accurate collection activity records.</p><p> Communicating with customers to resolve disputes and collect payments.</p><p> Providing customer service support.</p>

<p>Leading, training, and mentoring a team of customer service representatives.</p><p> Developing and implementing process improvements for efficient customer service.</p><p> Handling escalated issues to ensure customer satisfaction.</p><p> Collaborating with sales, product development, and operations teams.</p><p> Conducting performance evaluations and providing feedback.</p>