Joacim

> Extracting data from different sources for analysis.
> Data cleaning and analysis for business consumption.
> Creating insightful visualization for easy interpretation by different stakeholders within the business.
> Deriving insights from data and guiding business decisions spur growth and reduce the cost of

Stock movement, Logistics, and route analysis.
Logistics cost analysis and forecasts.
Insight generation for warehouse operations improvements.
Processing and analyzing customer feedback that informs product changes and improvements.
Generating daily, weekly, and monthly reports on inventory movements, inbound orders, and outbound orders processed.
Worked with fulfillment stock data to optimize space utilization, which improved the previous floor mapping by 40% and helped increase the warehouse's capacity.
Worked with the logistics and fulfillment data to help reduce the cost to serve by 25%, which has increased the company's gross margin by 15%.

Analyzing occupancy trends.
Forecasting occupancy for different periods.
Collecting and analyzing customer feedback.
Analyzing lead generation channels to ensure high quality lead generation.
Generating daily, weekly, and monthly reports on sales, occupancy and collection.
Maintained over 80% occupancy during covid 19 lockdown period which was higher than any other Qwetu property by leveraging waiting list, selling online studies as an option to stay and retaining as many international students as possible.
Improved the property on google rating which was 4.0 to 4.3 by ensuring top notch customer experience, issue resolution within SLA and reduction of incidences within the property.
Worked with fellow managers to introduce creative student engagement activities to help improve the student community for example through sports, online competitions during covid 19 lockdown period.

Call forecasting, Call center resource planning, and Call queue monitoring.
Generating hourly, daily, weekly, and monthly call queue reports.
Call handling efficiency analysis to ensure targets are met.
Improved resource planning by introducing incentives that enabled the company to start a split shift(4 hours worked in the morning and 4 hours in the evening) to help cover hours with high call forecasts.
Championed the introduction of employee feedback collection to help improve the staff work environment and engagement.

Extracting data from different sources for analysis.
Data cleaning and analysis for business consumption.
Creating insightful visualization for easy interpretation by different stakeholders within the business.
Deriving insights from data and guiding business decisions to help spur growth and reduce the cost of operation.
Worked with the operations team to help them cut logistics costs by 21% by providing insights on routing and order batching.

Defining warehouse processes to ensure smooth fulfillment activities.
Deploying systems to ensure the company is up to par with industry technology and processes.
Team training on product knowledge, systems, and processes.
Data analysis and insights sharing with the top management to ensure business growth.
Worked with four developers to build a warehouse inventory management system within the first three months.
Streamlined data analysis processes and introduced tools to enable the business to extract, analyze and visualize data.