نبذة عني
Achievement-driven Business Intelligence Analyst with 9+ years of success transforming business needs
into actionable insights and performance outcomes across global firms, including Microsoft. Proven record
in improving…
Achievement-driven Business Intelligence Analyst with 9+ years of success transforming business needs
into actionable insights and performance outcomes across global firms, including Microsoft. Proven record
in improving data-driven decision-making, accelerating reporting efficiency, and driving multimillion-dollar
business outcomes. Microsoft Certified: Data Analyst Associate.
الخبرة
Senior Business Analyst
<p>Accelerated executive decision-making by 30% by designing dynamic KPI dashboards integrated with sales and pipeline data.<br>
Delivered $10M+ value by aligning business performance reporting with Microsoft’s strategic priorities.<br>
Reduced manual reporting effort by 40% through automation and standardization of Excel and Power BI tools.<br>
Strengthened forecasting accuracy and scenario planning through consistent, scalable data modeling practices.</p>
Senior Business Analyst
Accelerated executive decision-making by 30% by designing dynamic KPI dashboards integrated with sales and pipeline data. Delivered $10M+ value by aligning business performance reporting with Microsoft’s strategic priorities. Reduced manual reporting effort by 40% through automation and standardization of Excel and Power BI tools. Strengthened forecasting accuracy and scenario planning through consistent, scalable data modeling practices.
Business Analyst
<p>Enabled real-time business reviews across APAC, improving planning speed and accuracy.<br>
Streamlined reporting processes by modeling key metrics aligned to evolving business workflows.<br>
Increased stakeholder satisfaction by 60% by launching department-wide self-service dashboards.</p>
Business Analyst
Enabled real-time business reviews across APAC, improving planning speed and accuracy. Streamlined reporting processes by modeling key metrics aligned to evolving business workflows. Increased stakeholder satisfaction by 60% by launching department-wide self-service dashboards.
Sales Excellence Program Manager
<p>Influenced $100M+ in revenue performance by leading regional sales analytics and KPI reporting.<br>
Reduced reporting cycle time by 50% by implementing automation across recurring deliverables.<br>
Introduced a new KPI framework adopted by leadership teams to support rhythm of business cadence.</p>
Sales Excellence Program Manager
<ul><li>Influenced $100M+ in revenue performance by leading regional sales analytics and KPI reporting. </li><li>Reduced reporting cycle time by 50% by implementing automation across recurring deliverables. </li><li>Introduced a new KPI framework adopted by leadership teams to support rhythm of business cadence.</li></ul>
Sales Operations Analyst
<p>Co-piloted the FlexBI platform roll-out, achieving 80% reduction in manual reporting workloads.<br>
Diagnosed customer satisfaction gaps and implemented reporting fixes that improved CSAT metrics.<br>
Selected to represent APAC in the global Business Excellence Summit for innovation in analytics.</p>
Reporting Specialist / Process Administrator (Telstra)
<p>Reengineered SLA compliance reports, improving operational transparency and stakeholder trust.<br>
Increased audit compliance scores by standardizing and automating internal reporting tools.</p>
Workforce Management Specialist
<p>Boosted staffing efficiency by 25% through development of VBA and SQL-based automation tools.<br>
Shortened report generation time by 70% while increasing data accuracy.</p>
Productivity Assurance Coordinator
<p>Saved 15+ hours/month by creating automated dashboards for operations monitoring.<br>
Improved real-time adherence metrics by 20%, contributing to higher service delivery performance.</p>
Technical Support Representative (Earthlink Webhosting)
<p>Achieved 95%+ first-contact resolution by combining technical expertise with strong customer communication.</p>
Subscriber Care Specialist (Los Angeles Times)
<p>Reduced subscription cancellations by resolving billing issues swiftly and accurately.</p>