Hemant Patel

Directed the bank-wide Transaction Banking strategy, achieving sustained double-digit revenue growth over three years, driving digital transformation with the use of data and enhancing comprehensive working capital solutions with key clients. Oversaw multi-market product evolution in cash, trade, and supply chain, synchronising diverse teams to fast-track ecosystem integration and efficiency. Initiated the development and deployment of a cutting-edge digital corporate bank to optimise operations within a challenging and evolving market. Cultivated a culture of high performance and talent growth, emphasising Emiratisation through targeted skill enhancement initiatives. Nurtured robust collaboration among business, operations, risk, and technology stakeholders, engaging internal and external partners to consistently provide superior client service

Orchestrated a strategic initiative that boosted revenue by 90% in three years, with a primary focus on the bank's strategic clientele. Pioneered the transition to a digital payments bank, covering Merchant Acquiring, E-commerce, and Corporate Cards, resulting in a revenue increase exceeding 300% in the cards division over three years. Introduced the Mashreq PLM brand, earning significant accolades such as Euromoney’s “Best Cash Management Bank in UAE” for three consecutive years and achieving top regional standing in Mashreq countries. SteerCo sponsored and actively participated in the Titan digital transformation initiative.

Directed the GLCM business for the region across 12 markets and managed the P&L for CMB UAE, collaborating with Country Heads to advance the GLCM agenda and deliver success with key regional clients. Represented MENA (Middle East and North Africa) on Global Governance Boards and participated in local business committees. Aligned with various Global Heads to drive the cross-collaboration working capital initiative. Represented MENA on a Global Governance board to ensure the rollout of global practices, such as the sales transformation program. Developed the Business Banking and Cash Management Engagement model

Drove substantial revenue growth of 200% over two years for strategic regional clients within the Global Banking Division. Served as the Global Liquidity and Cash Management (GLCM) representative for key Corporate and Sector Coverage (CASCA) clients across various industries.

Engineered and executed the strategic growth of the UAE Middle East GTS (Global Transaction Services) business within the Global Banking client segment, managing a team of sales advisors and indirectly supporting various GTS functions, including product and client service implementation, resulting in 40% business growth in the first year. Managed the capital allocation for trade assets

Led Cash Flow Advisory for the Middle East, expanding the cash business in the UAE and wider Middle East by approximately 75% over two years. Grew the business ranking from 14th to the 8th largest country, securing two significant mandates within the region that the Global GBM Head recognised. Served as a member of the Global Working Capital Committee

Assembled a talented team to deliver newly developed propositions for corporate mass-market customers. Established the Business Banking unit. Attained customer penetration of 1,200 clients within one year, generating $4.5 million in new annual fee income.

Expanded portfolio through penetration and solicitation of new corporate relationships, providing commercial solutions to a US$100 million customer asset portfolio. Achieved 50.5% growth in Net Return in 2000 (previous year 25%); recognised as Best RM – Hexagon (Electronic Banking). Managed an existing client portfolio valued at US$45 million.