Gurubasavaraj Harlapur

<p>Developed and tested AI powered applications using Azure OpenAI, LangChain, FAISS, and FastAPI for client-focused proof-of-concept projects.<br>
Implemented document ingestion, vector search, and retrieval workflows to enable natural language access to business knowledge and operational data.<br>
Collaborated with senior AI engineers on prompt engineering, solution evaluation, and feature development to improve response quality and user experience.<br>
Built a RAG-based AI assistant to help clients quickly access labor policies, regulations, SOPs, and historic case information through natural language queries.<br>
Developed document ingestion, semantic search, and response generation workflows using Azure OpenAI, LangChain, and FAISS to improve information retrieval and case resolution efficiency.<br>
Enabled features such as policy Q&A, case summarization, and complaint response drafting, reducing manual document search effort during pilot testing.<br>
Developed an AI powered copilot to assist sales and product teams with product discovery, technical specification search, and quotation generation.<br>
Implemented semantic search and recommendation capabilities across product catalogs and technical documents using Azure OpenAI, LangChain, and FAISS.<br>
Automated product comparison and meeting-note summarization workflows, helping reduce manual effort and improve sales productivity during proof-of-concept evaluations.</p>

<p>Designed and delivered 15+ enterprise identity integration workflows using PingOne Identity and DaVinci, reducing workflow failures by 30% and improving overall system reliability.<br>
Performed root cause analysis and resolved 20+ critical production incidents, reducing issue recurrence by 40% while maintaining 99.9% platform availability.<br>
Designed and implemented an internal support analytics solution using Azure Databricks and Power BI, integrating Jira Service Desk ticket data across 10+ projects.<br>
Developed SQL based ETL pipelines following the Medallion Architecture (Bronze, Silver, Gold) to ingest and transform 5,000+ support tickets with daily refresh schedules.<br>
Built interactive Power BI dashboards tracking ticket volumes, resolution performance, and SLA compliance, reducing manual reporting effort by approximately 60%.</p>

<p>Led end-to-end development and deployment of the ESO platform, enabling credential-free access and reducing login time by 60%.<br>
Optimized the ESO platform through backend tuning and UX enhancements, improving application response time by 80%.<br>
Migrated a largescale front-end application from Vue 2 to Vue 3 and upgraded backend services to Java 8, improving maintainability, performance, and scalability while reducing technical debt.<br>
Designed and developed an automated online workflow for processing major name change requests for U.S. customers, replacing a manual process with API-driven services and enabling SLA compliance within 10-15 business days.</p>