Fasiur Rahman

<p>Preparing daily & monthly financial statements for review by upper management.</p><p> Scheduled preventive maintenance services according to manufacturer's recommendations.</p><p> Maintained accurate records of all inventory levels, including ordering parts when necessary.</p><p> Monitored shop productivity reports to determine if goals were being met or exceeded.</p><p> Designed training programs for new hires based on their skill level and experience.</p><p> Implemented new methods to increase efficiency in the service department.</p><p> Identified opportunities for process improvement within the service department.</p><p> Developed and implemented policies and procedures for efficient workflow.</p><p> Provided customers with repair estimates and advised them on additional services that may be needed.</p><p> Analyzed repair orders to identify trends in vehicle issues, parts usage, and labor costs.</p><p> Assisted in resolving warranty claims between customers and manufacturers.</p><p> Conducted performance appraisals for staff members and provided feedback on areas of improvement.</p>

<p>Claims handling.</p><p> Streamlined communication channels between internal teams for better collaboration on complex claims cases.</p><p> Negotiated favorable settlements with clients, resulting in reduced costs for the company.</p><p> Implemented quality control measures to maintain high standards of accuracy and consistency in claim processing.</p><p>Liaised with legal teams on disputed claims, ensuring appropriate representation for the company during litigation proceedings.</p><p> Continuously updated knowledge on industry regulations and best practices, applying this expertise to optimize claims management processes.</p><p> Assessed individual staff performance regularly, providing constructive feedback to enhance productivity within the team.</p><p> Developed and maintained strong relationships with clients to foster trust and loyalty.</p><p> Improved claim resolution times by implementing efficient processes and streamlining workflow.</p><p> Analyzed data to identify areas for improvement in the claims process, leading to more efficient operations.</p><p> Investigated fraudulent claims thoroughly, protecting company resources from unnecessary payouts.</p><p> Provided exceptional customer service when handling inquiries about policy coverage or specific claim details.</p><p> Interacted with clients via telephone, email, or in person to discuss claim status and provide updates.</p>

<p>Technically evaluate the cars in 250 checkpoints at the customer's place.</p><p> Submit the report online in the application.</p><p> Estimate the repair work needed by the used car.</p><p>Estimate the market price of the car based on the inspection & auction.</p><p> Conducted comprehensive evaluations of vehicles at customer locations to assess mechanical and electrical integrity.</p><p> Submitted detailed inspection reports through the application, ensuring accurate and timely documentation.</p><p> Estimated necessary repair work based on thorough assessments of used cars, contributing to transparent customer communication.</p><p> Collaborated with cross-functional teams to enhance evaluation processes and improve overall service quality.</p><p> Utilized diagnostic tools to identify vehicle issues, facilitating precise repair estimates.</p><p> Monitored industry trends to adjust evaluation criteria, maintaining competitive market positioning.</p>

<p>Manager Workshops:</p><p>Selection of workshops from across Bangalore on automotive standards keeping in mind the customer need of area/region.</p><p>Responsible for increasing walk-in vehicles and achieving defined targets by number of job.</p><p>Ensure process adherence in service operations by workshop (Order creation, timely update).</p><p> Ensure genuine parts and oil replacement (recommended by Pitstop).</p><p>Ensure customer satisfaction through quality of work and timely completion in workshop.</p><p>Ensure tech platform usage by the workshop and customer efficiently.</p><p> Timely resolution of all garage complaints.</p><p>Ensure proper feedback is submitted by the customer on the tech platform and increase positive reviews in social media handles.</p><p>Maintain the spare parts supply and the spare parts room of workshops.</p><p>Branding and promotions to develop the business of the workshop.</p><p>Tie-ups of new workshops across Bangalore as the need arises.</p><p> B2C Operations:</p><p>Job card opening and briefing the customer for cost and time estimation.</p><p>Assigning vehicles to the respective zone of workshops to customers' nearest location.</p><p>Updating the customers with regard to their vehicle job attended.</p><p>Taking approval for additional jobs from customers.</p><p>Bill explained and briefed the customer on the next service schedule.</p><p> Monitoring the work progress from every workshop for TAT.</p><p> Job card closing.</p><p>Based on the customer feedback on the handling of escalation work from time to time.</p><p>Maintaining the data of workshops for payments on a weekly basis.</p><p> Door-step Service operations:</p><p> Assigning the order to the doorstep service team.</p><p>Monitoring the team to reach the customer location on time.</p><p> Explaining the work procedure to the customer.</p><p>Taking approval from the customer based on the estimation prepared by the team.</p><p>Sending the invoice to the customer with the payment link.</p><p> Taking the feedback from the customer based on work.</p><p> Door-step Service operations</p>

<p>Job card opening and briefing the customer for cost and time estimation.</p><p>Taking approval for additional jobs from customers.</p><p>Inward of the vehicle for a general checkup.</p><p> Conduct through vehicle inspections to identify mechanical and electrical issues.</p><p> Diagnose and troubleshoot vehicle problems using specialized tools and equipment.</p><p>Perform routine maintenance tasks, such as oil change, tire rotation, brake adjustment, clutch replacement, and suspension work.</p><p>Repair and replace faulty components, including engines, transmissions, and brake systems.</p><p>Keeping detailed records of all repairs, parts used, and services provided.</p><p>Provide accurate cost estimates for repairs and communicate effectively with customers.</p><p>Taking approval for additional jobs from customers.</p><p>Bill explained and briefed the customer on the next service schedule.</p><p>Job card allotment.</p><p>SAP invoice billing.</p><p> Job card closing.</p>

<p>Productivity & Management.</p><p>Production planning (schedule adherence).</p><p>Handling the entire production team.</p><p>Responsible for achieving targets with effective utilization of manpower.</p><p>Responsible for achieving zero BAD (Breakdowns, Accidents & Defects).</p><p> Responsible for continuous improvement activities in production.</p>

<p>Installation, configuration, and maintenance of PCs, laptops, servers, and peripherals.</p><p>Set up and manage LAN in schools, colleges, and private firms (offices).</p><p> Troubleshooting hardware and software issues to ensure smooth system functionality.</p><p> Performing routine system upgrades and maintenance tasks to enhance performance and security.</p><p>Monitoring network performance and troubleshooting connectivity issues.</p><p> Implement and maintain security measures to protect systems and data.</p><p>Providing technical support to end-users and assist in resolving IT-related problems.</p>