Eric Richardson

• Manage the Power BI development team
• Create Client dashboards using Power BI
• Manage the 3rd party partner to house our cloud based data for the company and clients
• Manage cloud based solutions for client connectivity to their CRM systems and API calls
• Manage and oversee SFTP automated processes to load data into the data lake
• Responsible for partner negotiations and contracts (Monthly billing)
• Responsible for automating all processes that loads data into the data lake
• Managed Adhoc reporting for account managers
• Audit monthly spending
• Provided executive dashboards for the CMO, CFO, CEO, CSO
• Responsible for the AI solution to create persona data for clients
• Created AI solution to bring persona data into the data lake by client.

<p>Manage the Power BI development team<br>
Create Client dashboards using Power BI<br>
Manage the 3rd party partner to house our cloud based data for the company and clients<br>
Manage cloud based solutions for client connectivity to their CRM systems and API calls<br>
Manage and oversee SFTP automated processes to load data into the data lake<br>
Responsible for partner negotiations and contracts (Monthly billing)<br>
Responsible for automating all processes that loads data into the data lake<br>
Managed Adhoc reporting for account managers<br>
Audit monthly spending<br>
Provided executive dashboards for the CMO, CFO, CEO, CSO<br>
Responsible for the AI solution to create persona data for clients<br>
Created AI solution to bring persona data into the data lake by client</p>

<p>Manage a team of 5 in Ohio and New Hampshire<br>
Manage all manufacturing software ( IFS, Flokzu, Clicklearn, Oracle, in house VB apps)<br>
Project manager for all 2022 and 2023 projects<br>
Responsible for updating reports for the CIO, CFO and Director of IT<br>
Responsible for budget projections</p>

<p>Oversee activities of the data science team and senior application developers, ensuring proper execution of duties and alignment with the business’s overall vision<br>
Kept development team updated on latest technologies and development tools<br>
Created new data sciences capabilities for the business by envisioning and executing strategies that influenced improvement of the business’s performance by enabling informed decision making<br>
Administer all SQL and mySQL databases on multiple servers<br>
Oversee the functionality and productivity of an agile software development team as they write, test, and deploy software products<br>
Establish best practices, structure, and processes to ensure the software development department performs efficiently and delivers a quality product<br>
Has a vision to create a software or platform environment where an autonomous functioning business with a centralized operating system that connects, orchestrates, and automates business operations within our restaurants and collectively at the Home Office<br>
Responsible for daily financial reports for the CEO, CMO, CIO and CFO<br>
Manage all business intelligence projects and solutions<br>
Meet with outside vendors to review software and hardware solutions as well as contract negotiations<br>
Responsible for the corporate Intranet and the security that is incorporated with the Intranet user access<br>
Planned software development tasks with breakdowns for feature iterations and development sprints<br>
Facilitated backlog item scoring and tracked velocity and burndown<br>
Helped shape business technologies strategies based on knowledge of technical capabilities</p>

<p>Oversee software development, software architecture, database administration and report administration for the entire Donatos Company<br>
This includes all Franchise Partners, Restaurants, and associate portals<br>
Mentor and manage IT staff<br>
Mentor and manage offshore development staff of seven<br>
Manage all IT projects using Agile methodologies<br>
Responsible for daily financial reports for the CEO, CMO, CIO and CFO<br>
Manage all business intelligence projects and solutions<br>
Meet with outside vendors to review software and hardware solutions as well as contract negotiations<br>
Responsible for the corporate Intranet and the security that is incorporated with the Intranet user access<br>
Perform quarterly performance reviews for IT staff<br>
Provide off hours support for the company reports that reside on the Intranet as well as the data that is polled from the restaurants nightly<br>
Designed and implemented Azure Machine Learning projects that predict future customer activity and coupon abuse</p>

<p>Develop new JAVA applications as well as create new J2EE applications that are all data driven<br>
Develop new database Web Applications using VB ASP.NET<br>
Mentor consultants and manage IT development projects from beginning to end using Agile project management methodology<br>
Create and update all project documentation<br>
Responsible for writing financial reports using WebFOCUS<br>
Develop and maintain company Intranet and all applications associated with internal and external users<br>
Support company web servers and currently the system administrator for Plone which will eventually become the new Intranet / Extranet web application</p>

<p>Develop new web applications and administer existing internet and intranet web sites and applications using Coldfusion and .NET<br>
Set up new IIS 6.0 web server to bring internet site in-house<br>
Project manager for $450,000 capital budget patient tracking project<br>
Responsible for disaster recovery solution for the internet servers<br>
Design and support internet and intranet infrastructure<br>
Support various production software packages<br>
IT Project Lead for all new software purchases for various departments throughout the hospital<br>
Responsible for documenting all project progress and budget information<br>
Project lead for the implementation of the new dietary software system for the entire hospital (CBORD)</p>

<p>Develop new applications to support end-users and management needs<br>
Modify existing applications and procedures as required<br>
Design, code, test, debug, document, and implement all FileNet imaging applications<br>
Designed, developed, and implemented current FileNet Internet solution that allows the end user to view all scanned Mortgage, auto lease and credit card documents online<br>
Developed workflow application for scanning department using FileNet business objects<br>
Consult with users to design, modify, and explain program changes or to provide technical support<br>
Resolve problems that occur in production systems<br>
Served as Project leader in the development of automated systems and procedures<br>
Assisted in providing direction and training to other team members</p>

<p>Responsible for designing and implementing software solutions using Visual Basic<br>
Maintain Company’s in-house software as well as, administer all of the departments databases<br>
Identify, design, and develop new reporting requirements; investigates and implements new analytical techniques and data research methods that communicates loss information in an efficient and effective manner using Visual Basic and Microsoft Access<br>
Manages external systems relationships and data communications between the company, insurers, third party administrators and data processing service companies<br>
Identifies systems related opportunities; reviews and implements solutions that will increase departmental productivity and use of Risk Management data using Visual Basic and Crystal Reports<br>
Design new Risk Management system using Visual Basic and SQL Server<br>
Design and implement new Worker’s Compensation application using Visual Basic and SQL Server<br>
Liaison between IT department and Risk Management department</p>

<p>Responsible for designing and implementing interfaces for all systems such as ADT, SMS, Phamis (IDX), and HBOC<br>
Provide ongoing support for existing interfaces as well as updates and changes<br>
Project Lead for new interface implementation at Marion Hospital</p>

<p>Responsible for designing and restructuring databases, departmental software, and network software<br>
Extensive database administration and programming in Microsoft Access and Visual Basic for all hospitals, departments, and remote sites<br>
Designed and implemented Managed Health Care database application using Visual Basic for Employee Health division of OhioHealth<br>
Designed and implemented the database that calculates yearly pay increases for all OhioHealth employees<br>
Automated billing process for ambulatory sites via Microsoft Access and Visual Basic<br>
Designed and programmed database for United Way to automatically deduct employee contributions from paycheck and show yearly donations<br>
Provide ongoing support to departments with existing databases and various software packages<br>
Analyze vendor software and make recommendations<br>
Developed web pages for the OhioHealth Internet and Intranet<br>
Consulted Ohio Health Group on the development of their web site</p>

<p>Responsible for supporting all hospital departments, nurses and physicians for all technical needs including, Microsoft Office products, database questions, phone problems, PC hardware issues, hospital system problems, registration problems, user access to the network, network security and any other technical problems that arise during the 3 shifts at the hospital<br>
Responsible for documenting all calls using Magic help desk software<br>
Trained all new help desk staff as well as served as interim supervisor and Team lead</p>

<p>Responsible for supporting all hospital departments, nurses and physicians for all technical needs including, Microsoft Office products, database questions, phone problems, PC hardware issues, hospital system problems, registration problems, user access to the network, network security and any other technical problems that arise during the 3 shifts at the hospital<br>
Responsible for documenting all calls using Magic help desk software<br>
Also provided in person desktop support to all nursing stations within the Riverside Methodist Hospital</p>