Deborah Ijequay

Deborah Ijequay

Virtual Assistant
Port Harcourt , Rivers , Nigeria
English
Full-time On-site

نبذة عني

Detail-oriented Virtual Assistant and customer service professional with 5+ years of experience supporting clients through virtual and in-person channels. Skilled in email management, calendar scheduling, customer suppor…

الخبرة

Customer Service Supervisor

Guaranty Trust Bank · Port Harcourt , Rivers , Nigeria
Feb 2021 - Jun 2026 · 5 سنوات 4 أشهر

Supervised and provided daily support to a team of 10 customer service representatives, ensuring efficient service delivery and adherence to company standards. Managed and resolved customer inquiries, complaints, and service requests through email, phone, and face-to-face interactions. Handled an average of 30–40 customer interactions daily, maintaining high levels of professionalism and customer satisfaction. Utilized CRM systems to document customer interactions, track cases, and ensure timely issue resolution. Coordinated appointment scheduling, follow-ups, and customer communications. Maintained accurate customer records and ensured compliance with organizational policies and procedures. Collaborated with internal departments to resolve escalated customer concerns and improve service delivery. Generated reports and monitored outstanding cases to ensure prompt resolution and operational efficiency. Assisted in training and mentoring team members to improve performance and customer service standards.

Data Processing Officer

Zenith Pension Custodian · Lagos , Lagos , Nigeria
Sep 2019 - Aug 2020 · 11 أشهر

Processed and updated pensioners' records accurately while maintaining confidentiality. Performed remote data entry, verification, and record management tasks. Responded to customer inquiries and resolved routine complaints. Maintained organized digital records and documentation. Supported operational efficiency through accurate data processing.

المهارات

Email Management Calendar & Meeting Scheduling Executive & Administrative Support Customer Service Client Relations CRM Management Data Entry Data Processing Inbox Organization Google Workspace Microsoft Office Suite Zoom Slack Project & Task Management Trello Asana Research Documentation Complaint Resolution Time Management Organization Microsoft Word Microsoft Excel Microsoft PowerPoint Google Docs Google Sheets Google Calendar Gmail CRM Systems Written Communication Verbal Communication Multitasking Remote Work Hybrid Work
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