Caroline Ngichu

Addressing inquiries, resolving issues, and providing assistance with products or services. Their responsibilities often include handling customer complaints, processing orders, and maintaining a friendly and helpful demeanor. Effective communication skills, empathy, and problem-solving abilities are essential in this role, as representatives strive to enhance customer satisfaction and loyalty while upholding the company's values and standards

<p>Analyze taskers’ work output against guidelines/standards and providing feedback<br>
Coaching taskers and helping them improve on weaknesses<br>
Providing feedback to Team Leaders on identified areas that individual members of the team need to improve on for coaching<br>
Compiling and sending daily, weekly and monthly quality reports to the Quality Analyst Supervisor and other relevant stakeholders<br>
Collaborating with Operations to ensure that best standards are revised and updated where need be<br>
Providing feedback and recommendations on recurring and widespread gaps that should be addressed through training/refresher trainings<br>
Maintaining an up-to-date record of individual taskers’ quality performance for use in performance reviews</p>

<p>Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times<br>
Responding promptly to customer inquiries via phone and through emails and chats<br>
Communicating with customers through various channels<br>
Acknowledging and resolving customer complaints<br>
Knowing products inside and out to respond to customer inquiries efficiently<br>
Keeping records of customer interactions, transactions, comments, and complaints<br>
Communicating and coordinating with colleagues as necessary<br>
Providing feedback on the efficiency of the customer service process<br>
Ensuring customer satisfaction and providing professional customer support<br>
Maintaining solid customer relationships by handling questions and concerns with speed and professionalism<br>
Managing database records, drafting status reports on customer service issues<br>
Data entry and research as required to troubleshoot customer problems</p>

<p>Segmentation of various attributed on the workflow<br>
Collect requirements, design and develop the annotator product focusing on the frontend application & its integration<br>
Design and experiment with user interaction for complex medical image annotation tasks<br>
Recognize objects and boundaries and to segment images<br>
Drawing bounding boxes on assigned objects<br>
Inspiring and supporting teammates to deliver quality work as per client specifications<br>
Processing data as per client specifications<br>
Verifying entered data by reviewing, correcting, or re-entering data as required<br>
Purging data files to eliminate data redundancy and data inconsistency<br>
Maintaining data requirements by following procedures and techniques while meeting and maintaining the required quality threshold<br>
Contribute to team effort and participating in team work to accomplish the required results across various projects at Samasource<br>
Performing any other delegated role assigned by line manager as required</p>