Ayisha Tasneem

 Intra-day call type/segment performance management.
 Shrinkage/off-the-phone activities management, intraday schedules management and recommend schedule changes basis business requirements.
 Centralized contact for operation leader for real-time business performance management.
 Communicate systems, voice response, and telecommunication issues to the relevant teams.
 Maintain strong relationships with the operation’s leader to improve overall understanding and awareness of daily/weekly business impacts.
 Sending Reports to the stakeholders, I.e. Shrinkage Reports, Agent Level Reports, Schedule Adherence reports

<p>Intra-day call type/segment performance management.<br>
Shrinkage/off-the-phone activities management, intraday schedules management and recommend schedule changes basis business requirements.<br>
Centralized contact for operation leader for real-time business performance management.<br>
Communicate systems, voice response, and telecommunication issues to the relevant teams.<br>
Maintain strong relationships with the operation’s leader to improve overall understanding and awareness of daily/weekly business impacts.<br>
Sending Reports to the stakeholders, I.e. Shrinkage Reports, Agent Level Reports, Schedule Adherence reports</p>

<p>Collect accurate information and documents to proceed with the claim.<br>
Analyze a claim made by a policyholder to establish whether it satisfies the policy condition.<br>
Guide policyholders on how to proceed with the claim.<br>
Contact tradespeople from a network of approved professionals and arrange for them to make repairs to the policyholder’s vehicle.<br>
Monitor the progress of the claim and investigate potentially fraudulent claims.<br>
Get advice from external specialists, such as loss adjusters and forensic accountants in complex cases.<br>
Ensure customer is treated fairly and that the customer receives excellent service per company guidelines.<br>
Handle any complaints with a claim.</p>

<p>Process payrolls for assigned clients and coach clients in the use of our software system.<br>
Troubleshoot problems arising with payroll software and payroll-related systems.<br>
Support Clients in the use of time and attendance software.<br>
Ensure all submitted payrolls are processed completely and accurately.<br>
Ensure assigned clients are billed appropriately.<br>
Manage your day/week so that all daily, weekly, monthly, quarterly, and annual processes are timely and accurately completed.<br>
Process payroll and payroll tax returns including year-end W-2’s.</p>

<p>Collecting payments by contacting delinquent borrowers by phone, email, or letter.<br>
Resolving delinquencies by following up with delinquent borrowers until they make arrangements to pay their debts.<br>
Communicating with borrowers to determine their financial situation and ability to repay their debts.<br>
Foreclosing on properties that are subject to foreclose sales if the borrower fails to make payments on time or defaults on the loan entirely.<br>
Contacting borrowers to explain the foreclosure process and provide information about options for avoiding foreclosure.<br>
Following up with the borrowers after foreclosure to ensure they have vacated the property.<br>
Reviewing the documents related to the sale of a foreclosure property, i.e. liens, inspection reports, appraisals, and insurance policies.<br>
If discrepancies are found, we try to communicate with the lender, home inspection services, and insurance companies.</p>