Data Analyst with experience in SQL, Python, R, Tableau, and machine learning. Experienced in billing and credit management, customer operations, sales support, and administrative tasks at Liquid Intelligent Technologies…
Data Analyst with experience in SQL, Python, R, Tableau, and machine learning. Experienced in billing and credit management, customer operations, sales support, and administrative tasks at Liquid Intelligent Technologies, Midrand.
Processing Credit notes
Recons
Managing billing queries and resolving billing disputes
Preparing monthly billing reports
Implement automated billing system
Reduce billing errors and increase invoice accuracy
<p>Driving administrative tasks in various IT systems<br>
Taking ownership of customer matters, identify the root cause of the case raised<br>
Determine the action needed to resolve query raised<br>
Accurately input correct info to ensure that the query raised is managed from system perspective<br>
Adhere to SLA<br>
Track and dive end to end closure of customer ticket<br>
Close service now tickets once resolved<br>
Implement process improvement<br>
Track Nps survey feedback and take necessary steps to resolve any queries and mitigate the same issue going foward<br>
Accountable for data quality updates for accuracy of customers details<br>
Take customer calls to assist with any query<br>
Call Centre training<br>
Train agents on how to assign calls to the right resolver group<br>
Constantly refresh and renew knowledge to the best ability to service customers<br>
Managing OLA's and Adhoc request<br>
Constant training on system across all business units one on one training with agents<br>
Accountable for handling queries via interactive voice recording<br>
Cessions<br>
Managing and facilitationg customers change of ownership process<br>
Coordinating with finance team, legal to make sure cession is done correctly<br>
Notify customers on progress of cession</p>
<p>Actioning tasks request received from new and returning customers<br>
Coordinate and track sales activities with different departments e.g solution verification, pricing, business cases and billing<br>
Taking customer calls and loading orders<br>
Follow through orders and provide status updates to customers<br>
Leasing with service delivery to make sure service is dilivered once the admin work is done<br>
Process bulk feasibility<br>
Support account managers<br>
Processing sales orders and tracking until service is dilivered to customer<br>
Create product or order conduct geo feasibility, credit vetting and generate customers order form<br>
Assist account managers with DOA approvals, and with IT escalations queries on cloudsense<br>
Assisting key account managers with cloudsense navigation</p>
<p>Implement automated billing system<br>
Reduce billing errors and increase invoice accuracy<br>
Analyze credit risks of new existing customers<br>
Develop and maintain relationships with clients to facilitate timely payements<br>
Resolving billing discepancies<br>
Adhere to billing policies and procedures<br>
Collaborate with cross functional teams to streamline billing process and improve cash flow management<br>
Manage billing enquires and resolve customers disputes timeously<br>
Prepare monthly billing reports including revenue recognition and collections</p>
<p>Analyzing large data set using SQL, Python, and R to extract insights and identify trends<br>
Developing and maintaining data pipelines for automated data extraction and processing<br>
Creating visualizations in Tableau to communicate findings to stakeholders<br>
Collaborate with cross functional teams to identify business opportunities and improve process<br>
Conduct exploratory data analysis to uncover patterns and anomalies in customer behavior<br>
Build predictive models using machine learning algorithms<br>
Forecast sales and optimize strategies<br>
Present findings to senior management through reports and presentations</p>
نظام التوظيف التشغيلي المعتمد على الذكاء الاصطناعي أولاً، الذي يوحّد ويؤتمت دورة التوظيف بالكامل للمؤسسات الحديثة حول العالم.
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