Ex-Banker transitioning into a Data analyst role after completing Advanced Data Analysis Nanodegree, and Machine Learning professional certificate with IBM, and Holder of MBA. Diverse experience in financial operations a…
Ex-Banker transitioning into a Data analyst role after completing Advanced Data Analysis Nanodegree, and Machine Learning professional certificate with IBM, and Holder of MBA. Diverse experience in financial operations and customer service data, maintaining 7-figure clients and businesses, with over 10 years of experience in a senior financial role, promoted four times over the course of the career.
Analyzed data of over 500k transactions and used outputs to guide marketing and product strategies, such as recommended products and RFM analysis of customers
Generated insights on customer churn and renewal rates, customers’ engagement, churn, Lifetime value from data tables with over 1M rows in SQL and Python
Built Regression models to predict customer lifetime value, classification models to identify churn, transaction fraud, and clustering models for customers’ segmentation
Analyzed 1500+ responses to a consumer survey to evaluate brand perception and customers' willingness to engage in marketing campaigns
Performed Exploratory data analysis on tens of datasets to derive meaningful insights into customer’s behavior and experience
Developed 10s of Dashboards, KPIs using Tableau, Google Data Studio and Microsoft Power BI and Excel, to track sales and management performance
LOCATIONS : BRANCHES ALEXANDRIA, CAIRO
Daily Checking Customers’ Data integrity and Quality, answering customers’ queries and requests, handled more than 25 customers’ calls per day.
Co-ordinated with customers in managing saving and checking accounts, drove sales of Investment funds requests, Term Deposits & saving certificates of customers up.
Managed a team of 3 customer service junior specialists, verified different customers' accounts, personal or Corporate, Customers' orders & complaints.
Supervised Reports and daily operations, customers’ and clearing checks inside branches, coordinated, and communicated with other bank departments and branches, examined corporate and personal financial documents.
Processed Trade Finance documents, credit and debit cards, short term credit facilities, audited GLs, Customers' special rates and term deposits renewals .
CRM query and follow-up, daily transactions ensuring proper authorization, prepared ad-hoc reports & updating Customers' data according to compliance regulations.
Daily Checking Customers’ Data integrity and Quality, answering customers’ queries and requests, handled more than 25 customers’ calls per day
Co-ordinated with customers in managing saving and checking accounts, drove sales of Investment funds requests, Term Deposits & saving certificates of customers up
Managed a team of 3 customer service junior specialists, verified different customers' accounts, personal or Corporate, Customers' orders & complaints
Supervised Reports and daily operations, customers’ and clearing checks inside branches, coordinated, and communicated with other bank departments and branches, examined corporate and personal financial documents
Processed Trade Finance documents, credit and debit cards, short term credit facilities, audited GLs, Customers' special rates and term deposits renewals
CRM query and follow-up, daily transactions ensuring proper authorization, prepared ad-hoc reports & updating Customers' data according to compliance regulations
نظام التوظيف التشغيلي المعتمد على الذكاء الاصطناعي أولاً، الذي يوحّد ويؤتمت دورة التوظيف بالكامل للمؤسسات الحديثة حول العالم.
د.جوب منطقة حرة ذ.م.م. 2026 © جميع الحقوق محفوظة
