<p>Designed an enhanced pre-release check of eligibility and calculation accuracy for incentive and commission payment validation.</p><p> Coordinated Product, Operations and Legal to revise a bilingual liability / non-liability letter following a regulatory audit observation.</p><p> Obtained Legal acceptance before technical implementation.</p><p> Led the move from manual registers to structured digital tracking.</p><p> Built an automated QA task tracker and co-developed management dashboards covering review findings, corrective actions and digital KPIs.</p><p> Executed risk-based QA and control testing across a 14-branch UAE retail network.</p><p> Assessed control design, operating effectiveness and adherence to bank policy and applicable requirements.</p><p> Reviewed cash and vault, reconciliations, KYC checks and customer protection.</p><p> Owned complex control issues end to end, including root-cause analysis, coordination of accountable departments, corrective-action follow-up, escalation of material risks and validation of closure evidence.</p><p> Independently developed QA checklists, review tools, monitoring mechanisms and procedures that improved review consistency and strengthened controls.</p><p> Supported business requirements, user acceptance testing and readiness checks for process and system changes, including branch openings.</p><p> Engaged Retail Management, Branches, Operations, Finance, Product, Legal, IT, Risk, Compliance and Internal Audit.</p><p> Supported management decisions through reporting and recommendations.</p><p> Served as the primary technical reference for a QA team of 3–5 colleagues.</p><p> Reviewed deliverables, coached, gave feedback and monitored deadlines.</p><p> Monitored and guided 100+ retail branch employees on control adherence through review findings, feedback and follow-up.</p>
