نبذة عني
Experienced Language Data Annotator with a focus on optimizing Large Language Model (LLM) performance through meticulous assessment, prompt creation, and data annotation. Skilled in evaluating AI Responses for accuracy, …
Experienced Language Data Annotator with a focus on optimizing Large Language Model (LLM) performance through meticulous assessment, prompt creation, and data annotation. Skilled in evaluating AI Responses for accuracy, relevance, and localization quality, with a demonstrated ability to create prompts across diverse tasks—such as text summarization, rewriting, brainstorming, question formulation, classification and creative writing. Strong analytical skills and a detail-oriented approach enable me to enhance model responses, ensure content safety. Bilingual in English and Spanish, with advanced English proficiency, and HIPAA-certified. Additionally, I bring over 10 years of experience in customer service and team leadership.
الخبرة
OVER THE PHONE SPANISH-ENGLISH INTERPRETER
Providing over-the-phone medical Spanish-English interpretation
Handling medical scenarios
Handling insurance scenarios
Handling financial scenarios
Being certified with HIPPA for 2024
Having certifications for outstanding performance
OVER THE PHONE SPANISH-ENGLISH INTERPRETER
Over the phone medical Spanish-English interpreting. Medical, insurance, and financial scenarios. Certified with HIPPA for 2024, with many certifications for outstanding performance.
LANGUAGE DATA ANNOTATOR SPANISH&ENGLISH
Skilled in assessing Large Language Model (LLM) outputs, with a focus on ensuring response accuracy, conciseness, and alignment with user needs. Experienced in identifying localization quality issues and evaluating content safety. Additionally, proficient in designing and creating AI prompts across various tasks, including text summarization, formulation, classification, and creative writing. Dedicated to optimizing LLM interactions and achieving targeted outcomes.
CUSTOMER SERVICE & TELEMARKETING MANAGER
Managing customer queries via chats and emails
Providing prompt resolutions to complaints and issues
Utilizing CRM platforms to convert leads into customers
Maintaining customer records
Updating customer records
Leading staff management initiatives
Ensuring team alignment with company goals
CUSTOMER SERVICE & TELEMARKETING MANAGER
Managed customer queries via chats and emails, providing prompt resolutions to complaints and issues. Utilized CRM platforms to convert leads into customers, maintaining and updating customer records. Led staff management initiatives to ensure team alignment with company goals.
MEDICAL INTERPRETER
Collaborating with the medical interpreter’s team
Collaborating with Trent University from Canada
Collaborating with non-profit organizations from the USA
Providing medical assistance to small communities in Honduras
MEDICAL INTERPRETER
Part of the medical interpreter’s team that collaborated with Trent University from Canada and other non-profit organizations from the USA to provide medical assistance to small communities.
COST ACCOUNTANT CHIEF
Making decisions based on profit and loss analysis for restaurants and events area
Overseeing the costs department
Overseeing the purchases department
Overseeing the warehouse department
Presenting KPIs related to the financial area
Determining product prices
COST ACCOUNTANT CHIEF
Decision making based on profit & loss analysis for each of the restaurants and events area. Oversaw costs, purchases, and warehouse departments. Responsible for the presentation of KPIs related to the financial area and determining prices for every product.
COST ASSISTANT
Supporting the cost accountant chief
Gathering information to elaborate profit and loss analysis
Supervising internal control processes
Making inventory in the restaurants
COST ASSISTANT
Supported the cost accountant chief in gathering information to elaborate profit and loss analysis, supervised all internal control processes, and conducted inventory in the restaurants.
LANGUAGE DATA ANNOTATOR SPANISH&ENGLISH
Assessing Large Language Model (LLM) outputs
Ensuring response accuracy
Ensuring response conciseness
Ensuring alignment with user needs
Identifying localization quality issues
Evaluating content safety
Designing and creating AI prompts
Working on text summarization tasks
Working on rewriting tasks
Working on brainstorming tasks
Working on question formulation tasks
Working on classification tasks
Working on creative writing tasks
Optimizing LLM interactions
Achieving targeted outcomes