نبذة عني
Experienced Language Data Annotator with a focus on optimizing Large Language Model (LLM) performance through meticulous assessment, prompt creation, and data annotation. Skilled in evaluating AI Responses for accuracy, …
Experienced Language Data Annotator with a focus on optimizing Large Language Model (LLM) performance through meticulous assessment, prompt creation, and data annotation. Skilled in evaluating AI Responses for accuracy, relevance, and localization quality, with a demonstrated ability to create prompts across diverse tasks—such as text summarization, rewriting, brainstorming, question formulation, classification and creative writing. Strong analytical skills and a detail-oriented approach enable me to enhance model responses, ensure content safety. Bilingual in English and Spanish, with advanced English proficiency, and HIPAA-certified. Additionally, I bring over 10 years of experience in customer service and team leadership.
الخبرة
OVER THE PHONE SPANISH-ENGLISH INTERPRETER
<p>Providing over-the-phone medical Spanish-English interpretation<br>
Handling medical scenarios<br>
Handling insurance scenarios<br>
Handling financial scenarios<br>
Being certified with HIPPA for 2024<br>
Having certifications for outstanding performance</p>
OVER THE PHONE SPANISH-ENGLISH INTERPRETER
Over the phone medical Spanish-English interpreting. Medical, insurance, and financial scenarios. Certified with HIPPA for 2024, with many certifications for outstanding performance.
LANGUAGE DATA ANNOTATOR SPANISH&ENGLISH
Skilled in assessing Large Language Model (LLM) outputs, with a focus on ensuring response accuracy, conciseness, and alignment with user needs. Experienced in identifying localization quality issues and evaluating content safety. Additionally, proficient in designing and creating AI prompts across various tasks, including text summarization, formulation, classification, and creative writing. Dedicated to optimizing LLM interactions and achieving targeted outcomes.
CUSTOMER SERVICE & TELEMARKETING MANAGER
<p>Managing customer queries via chats and emails<br>
Providing prompt resolutions to complaints and issues<br>
Utilizing CRM platforms to convert leads into customers<br>
Maintaining customer records<br>
Updating customer records<br>
Leading staff management initiatives<br>
Ensuring team alignment with company goals</p>
CUSTOMER SERVICE & TELEMARKETING MANAGER
Managed customer queries via chats and emails, providing prompt resolutions to complaints and issues. Utilized CRM platforms to convert leads into customers, maintaining and updating customer records. Led staff management initiatives to ensure team alignment with company goals.
MEDICAL INTERPRETER
<p>Collaborating with the medical interpreter’s team<br>
Collaborating with Trent University from Canada<br>
Collaborating with non-profit organizations from the USA<br>
Providing medical assistance to small communities in Honduras</p>
MEDICAL INTERPRETER
Part of the medical interpreter’s team that collaborated with Trent University from Canada and other non-profit organizations from the USA to provide medical assistance to small communities.
COST ACCOUNTANT CHIEF
<p>Making decisions based on profit and loss analysis for restaurants and events area<br>
Overseeing the costs department<br>
Overseeing the purchases department<br>
Overseeing the warehouse department<br>
Presenting KPIs related to the financial area<br>
Determining product prices</p>
COST ACCOUNTANT CHIEF
Decision making based on profit & loss analysis for each of the restaurants and events area. Oversaw costs, purchases, and warehouse departments. Responsible for the presentation of KPIs related to the financial area and determining prices for every product.
COST ASSISTANT
<p>Supporting the cost accountant chief<br>
Gathering information to elaborate profit and loss analysis<br>
Supervising internal control processes<br>
Making inventory in the restaurants</p>
COST ASSISTANT
Supported the cost accountant chief in gathering information to elaborate profit and loss analysis, supervised all internal control processes, and conducted inventory in the restaurants.
LANGUAGE DATA ANNOTATOR SPANISH&ENGLISH
<p>Assessing Large Language Model (LLM) outputs<br>
Ensuring response accuracy<br>
Ensuring response conciseness<br>
Ensuring alignment with user needs<br>
Identifying localization quality issues<br>
Evaluating content safety<br>
Designing and creating AI prompts<br>
Working on text summarization tasks<br>
Working on rewriting tasks<br>
Working on brainstorming tasks<br>
Working on question formulation tasks<br>
Working on classification tasks<br>
Working on creative writing tasks<br>
Optimizing LLM interactions<br>
Achieving targeted outcomes</p>