Business Process Services professional with +9 years of experience in service delivery and operations management with global MNCs like AOL and First Source. Strengths include excellent research and analytical skills alon…
Business Process Services professional with +9 years of experience in service delivery and operations management with global MNCs like AOL and First Source. Strengths include excellent research and analytical skills along with language flair enabling quick interpretation and accurate data collation and reporting. Looking to return to full-time formal work environment to tap into organized remote working opportunities.
This was a freelance remote job opportunity which involved
Profiling new business start ups
Working on new business models
I Used tools like Salesforce CRM
Planning product design
Marketing the product
Analyzing consumer demands
Research about logistics and supply
Assist with research and profiling for new business and start-ups.
Understand and interpret emerging business concepts, models and technologies.
Deliver as per process protocols.
CRM - Sales force
Search Engine Optimization (SEO) - Google, Yelp etc.
LinkedIn, Twitter, Facebook etc.
Service delivery and operations management
Team management
Escalation handling
Coaching and mentoring
Performance management
Strategic goals planning
Shift, break and leave management
Citrix
MOJO
Sky Track
Work Force Management, CRM, CC Pulse
Best Agent for going the extra mile – 2007
2 times recipient of Torch Bearer for achieving SLA’s – Oct 2008 and Feb 2009
3 times recipient of Kingpin award for attrition and absenteeism management – Qtrs. Jan-Mar2008, Oct -Dec 2008, Apr -Jun 2010 (0% attrition)
Best Team Lead award - 2009
CSAT Champion – 2010
Spearheaded Pilot project and successfully launched client Telecom process - 2010
Super Troopers – 2011
Provide technical support – diagnose the issue and achieve first time resolution
Maintain SLA’s
Team building
Training
Sherlock and Merlin - AVAYA
Recipient of Roaring Tiger award for best advisor – Nov 2003.
Recipient of Roaring Tiger award for best advisor – Nov 2003.
Assist with research and profiling for new business and start-ups
Understand and interpret emerging business concepts, models, and technologies
Deliver as per process protocols
Service delivery and operations management
Team management
Escalation handling
Coaching and mentoring
Performance management
Strategic goals planning
Shift, break, and leave management
Provide technical support – diagnose the issue and achieve first-time resolution
Maintain SLA’s
Team building
Training
نظام التوظيف التشغيلي المعتمد على الذكاء الاصطناعي أولاً، الذي يوحّد ويؤتمت دورة التوظيف بالكامل للمؤسسات الحديثة حول العالم.
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