Abhinav N

Abhinav N

Data Analyst
India
Tamil, English
Internship Remote

نبذة عني

Analytical professional with 9+ years of experience in customer service and technical support, transitioning into Data Analytics with hands-on experience in Power BI, SQL, Python, Tableau, Advanced Excel, DAX, and Power …

الخبرة

Data Analyst

RR IT Solutions · Chennai
Jun 2025 - حتى الآن · 1 سنة 5 أشهر

<p>Developed interactive Power BI dashboards for insurance business reporting and KPI tracking.</p><p> Connected SQL and Excel data sources using Power Query.</p><p> Performed data cleansing, transformation, and validation to improve reporting accuracy.</p><p> Created DAX measures, calculated columns, and KPI cards for executive dashboards.</p><p> Built data models and optimized report performance for business users.</p><p> Supported ETL activities and generated actionable insights for stakeholders.</p>

Technical Support Associate

Sutherland Global Solutions · Chennai , Tamil Nadu , India
Apr 2022 - May 2023 · 1 سنة

<p>Provided technical support to AT&T customers while consistently meeting SLA and quality targets.</p><p> Worked with Power BI for approximately six months supporting reporting and dashboard maintenance.</p><p> Performed basic data cleaning and transformation using Power Query and Excel.</p><p> Assisted in creating interactive visualizations, slicers, tables, charts, and KPI cards.</p><p> Created basic DAX measures and calculated columns under senior analyst guidance.</p><p> Validated report data accuracy before publishing dashboards.</p><p> Supported insurance reporting activities by updating datasets and refreshing reports.</p><p> Collaborated with cross-functional teams to understand reporting requirements.</p>

Sales & Technical Support

Vectone Mobile India Pvt. Ltd. · Chennai , Tamil Nadu , India
Feb 2020 - Feb 2022 · 2 سنوات

<p>Provided sales and technical support while ensuring high customer satisfaction and service quality.</p><p> Cleaned, validated, and organized operational data using Microsoft Excel to improve data accuracy.</p><p> Filtered, sorted, and analyzed datasets using Excel features such as Sort, Filter, Conditional Formatting, and Pivot Tables.</p><p> Prepared daily, weekly, and monthly MIS reports to track team performance, sales metrics, and operational KPIs.</p><p> Maintained accurate records and generated management reports to support business decisions.</p><p> Used Excel functions including VLOOKUP, IF, SUMIF, COUNTIF, and Pivot Tables to support reporting and data analysis.</p><p> Collaborated with supervisors to identify trends and improve reporting efficiency while achieving business targets.</p>

International Customer Service

Sutherland Global Solutions · Chennai , Tamil Nadu , India
Apr 2015 - Sep 2019 · 4 سنوات 5 أشهر

<p>Handled high-volume international customer interactions while maintaining quality and customer satisfaction.</p>

المهارات

Power BI SQL Python Advanced Excel DAX Power Query Tableau Data Visualization Dashboard Development Data Cleaning Data Modeling ETL KPI Reporting Machine Learning Statistics VLOOKUP IF SUMIF COUNTIF Pivot Tables Conditional Formatting Sort Filter
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