Abdelrahman Shahin

Abdelrahman Shahin

Customer Service & Sales Representative
Richmond , British Columbia , Canada
English, Arabic

نبذة عني

Business Technology graduate with diverse hands-on experience across different fields in Metro Vancouver. Strong ability to adapt to different roles and work efficiently in fast-paced, team-based settings. Skilled in pro…

الخبرة

SALES REPRESENTATIVE TEAM LEADER

Rogers · Burnaby , British Columbia , Canada
Oct 2024 - Aug 2025 · 10 أشهر

Delivered tailored solutions to customers by selling all Rogers services and packages based on individual needs., Provided hands-on training, coaching, and mentoring for new hires to ensure product knowledge, sales techniques, and customer service excellence., Built strong customer relationships, resulting in repeat business and referrals., Handled billing inquiries, contract renewals, and service upgrades with professionalism and accuracy., Consistently exceeded monthly sales targets and ranked among top-performing representatives in office.

TEACHING ASSISTANT – LEGO ROBOTICS PROGRAM

BCMA RICHMOND MASJID, Richmond, BC
Nov 2024 - Feb 2025 · 3 أشهر

Guided children through Lego robotics projects, fostering their interest in technology and engineering.
Taught fundamental programming concepts using Python and Scratch, tailoring lessons to different learning paces.
Encouraged teamwork and problem-solving among students, improving their collaboration and technical skills.

SALES REPRESENTATIVE TEAM LEADER

ROGERS, Burnaby, BC

Delivered tailored solutions to customers by selling all Rogers services and packages based on individual needs.
Provided hands-on training, coaching, and mentoring for new hires to ensure product knowledge, sales techniques, and customer service excellence.
Built strong customer relationships, resulting in repeat business and referrals.
Handled billing inquiries, contract renewals, and service upgrades with professionalism and accuracy.
Consistently exceeded monthly sales targets and ranked among top-performing representatives in office.

Office Administrator

ISCHOOL Technologies

Entered, maintained, and validated financial and operational data across company databases with high accuracy.
Cleaned, standardized, and consolidated large datasets using Excel and SQL, improving data consistency and usability.
Performed data quality checks to identify errors, duplicates, and inconsistencies prior to analysis.
Assisted with administrative tasks including filing, document management, and email correspondence.
Supported reporting and analysis tasks by preparing structured datasets and creating basic Power BI visualizations.

Building Manager

PLATINUM STAR, Richmond, BC

Managed day-to-day operations of the building ensuring the property remained in excellent condition.
Acted as the primary point of contact for residents, addressing concerns, maintenance requests, and providing timely communication via email and notices.
Delivered high-level customer service by resolving tenant issues and ensuring satisfaction.
Coordinated with contractors for repairs, maintenance, and emergency services, ensuring cost-effective and efficient solutions.

Building Manager

PLATINUM STAR - Richmond, BC

Managed day-to-day operations of the building ensuring the property remained in excellent condition., Acted as the primary point of contact for residents, addressing concerns, maintenance requests, and providing timely communication via email and notices., Delivered high-level customer service by resolving tenant issues and ensuring satisfaction., Coordinated with contractors for repairs, maintenance, and emergency services, ensuring cost-effective and efficient solutions.

CUSTOMER SERVICE INTERN

Arab Bank

Assisted clients with inquiries and provided information on banking products, enhancing customer satisfaction and retention., Supported team in resolving service-related issues, demonstrating strong communication and problem-solving skills., Used the bank’s software to track and manage customer interactions and support tickets, ensuring efficient workflows., Provided proficient account management, including opening and closing accounts.

المهارات

جافا سكريبت باور بي آي تابلو Consultative sales customer retention upselling team coaching account & contract Excel reporting & KPI tracking basic Power BI & Tableau dashboards operational and sales analysis SQL (SQL Server MySQL PostgreSQL) Python (Pandas NumPy Matplotlib) Microsoft Excel (Pivot Tables Lookups Reporting) HTML CSS C++ Customer retention Upselling Team coaching Account management Contract management Excel reporting KPI tracking Operational analysis Sales analysis SQL Python Pandas NumPy Matplotlib Microsoft Excel Pivot Tables Lookups Reporting Teamwork Adaptability Data cleaning Data standardization Data consolidation Data quality checks Document management Email correspondence Customer service Problem-solving Communication
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