وظيفة في مهندس دعم تكنولوجيا المعلومات في عمان

. He/she provides dedicated integration support for all types of merchants. . Develops subject matter expertise in one or more payment services and handles escalations related to those services. . He/she manages high severity incidents till resolution. . He/she can deal with ambiguity المزيد...

Installing and configuring hardware and software components to ensure usability. Troubleshooting hardware and software issues. Upgrading the entire system to enable compatible software on all computers. Installing and upgrading anti-virus software to ensure security at the user l المزيد...

Respond to incoming cases of client services department as backup during peak times. Head problem resolutions requiring extensive analysis, troubleshooting and escalation to product development. Conduct extensive troubleshooting of backend databases and identify root cause of data المزيد...

This role is the highest-level customer support engineer we have - our tickets cannot be elevated above you. The problems are complex. The solutions might be configuration, database-level, or even code-level. Trilogy takes pride in its customer support quality and makes sure customer المزيد...

Working with customers to understand their technical issues and prioritize their top tickets in rank order Providing escalation communications for customers on existing or new top tickets (e.g., showstoppers) For those top tickets, providing a higher level of insight for customers المزيد...

Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to res المزيد...

Office based technical sales support to customers enquiries and leads Serves customers by identifying their needs and engineering adaptations of products, tools, and services Preparation of customer proposals Preparation of tender responses and requests for quotations Handling o المزيد...

Act as the first point of contact with the customer for open cases. Gather enough information (logs and screenshots) on reported issues and perform detailed case analysis. Reproduce the reported case when applicable to improve the understanding of the exact issue. Rapidly respond t المزيد...

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, المزيد...

The ideal candidate will be responsible for fixing technical issues for our clients. You will support the client by acting as a liaison between the client and other internal teams. The ability to understand how to install and structure computer equipment and devices. Responsibilit المزيد...

Impressing customers by solving complex or new problems Growing your product knowledge, in breadth and depth Digging deep to discover the root causes and solutions of issues - exploring source code, databases, logs, and traces

Be responsible of troubleshooting and fixing technical issues that may be raised by the business relating to any of the digital products in production environment Act as internal technical expert for the application portfolio and work within the team responsible for ongoing mainten المزيد...

He/she provides dedicated integration support for all types of merchants. Develops subject matter expertise in one or more payment services and handles escalations related to those services. He/she manages high severity incidents till resolution. He/she can deal with ambiguity as المزيد...

Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. المزيد...

مع أكثر من 18000 موظف حول العالم، تتولى مؤسسة تجربة العملاء والنجاح في Microsoft (CE&S) مسؤولية استراتيجية وتصميم وتنفيذ تجربة عملاء Microsoft الشاملة. انضم إلى CE&S وساعدنا في بناء مستقبل يأتي فيه العملاء إلينا ليس فقط لأننا نقدم منتجات وخدمات رائدة في الصناعة، ولكن أيضًا لأن المزيد...

Customer Management and Issue handling Available to handle Emergency and critical issues while on call roster Stay abreast of on new technology/technical areas and share information about solution to define business requirements and participate in risk analysis Scope, define and المزيد...

Impressing customers by solving complex or new problems Growing your product knowledge, in breadth and depth Digging deep to discover the root causes and solutions of issues - exploring source code, databases, logs, and traces Answering the same questions over and over again Pro المزيد...

Wowing customers by solving new and complex problems proactively. Drawing on your DevOps knowledge and experience and existing knowledge of AWS, Docker, and Kubernetes to discover the root cause of our customers’ most challenging issues. Building on your existing technical c المزيد...

Writing highly detailed troubleshooting articles that are the core of our Knowledge Base. Each day, you will flex your technical skills and writing ability. Making continuous improvements to existing KB articles. Our Concept Graph prioritizes the most important article upgrades and المزيد...

Summary: Information analysts are responsible for designing and managing information systems, as well as analyzing and tracking data needed to facilitate company projects and various operations.