MICROSOFT

Responsibilities: Developing and directing software system validation and testing methods. Directing our software programming initiatives Overseeing the development of documentation. Working closely with clients and cross-functional departments to communicate project statuses an المزيد...

Responsibilities: Responding to customer queries, complaints, and requests via phone, email, or chat. Assisting customers with product setup and resolving any technical issues they might experience. Informing customers about specialized product functionalities and features. Foll المزيد...

Developing and implementing quality standards. Developing and implementing quality control systems. Monitoring and analyzing quality performance. Inspecting and testing materials, equipment, processes, and products to ensure quality specifications are met. Collaborating with ope المزيد...

Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. المزيد...

Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. المزيد...

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, المزيد...

Ensuring the company's technical compliance with applicable laws and regulations. Conducting tests and studies into the company's product compliance. Producing reports on compliance testing, developments, and processes. Instituting best-practice procedures for compliance المزيد...

Determining feature requirements. Researching customer experiences and demands. Improving customer experiences. Outlining a detailed product strategy. Managing cross-functional teams. Managing product road maps and releases. Understanding product selling points. Identifying a المزيد...

Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. المزيد...

About the job In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to acce المزيد...

About the job With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a futu المزيد...

Hire, on-board, develop, coach, mentor and evaluate Customer Success Account Managers. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive. Must possess exceptional cross-team collaboration and communication. Partner with all required Mic المزيد...

About the job With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experiencece. . Come join CE&S and help us build a المزيد...

Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technic المزيد...

Identify and analyze skill-gaps in team or Pod; contribute to the creation of readiness plans and content Own Case management duties (technical review, triage, incoming inspection for SIE (Service Interruption Event), case progression, impact to customer wellness, reduced time to.. المزيد...

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, المزيد...