Warranty Engineer

Job Description

• Processes warranty claims on timely basis for each franchise or distributor.
• Processes all warranty paperwork to ensure proper documentation.
• Reviews warranty administrator's claims and paperwork for completion.
• Processes warranty policies and procedures.
• Verifies criteria required by factory or distributed.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Resubmits all rejected claims promptly or receives authorization to write them off.
• Follows up on payment of outstanding claims.
• Tracks warranty parts by tagging with repair order number, data of replacement, and data on which part may be disposed.
• Arranges for parts to be shipped to the factory or distribute, or to be scrapped.
• Files and maintains all service records as required by the manufacture.
• Keeps informed of all factory recalls and bulletins.
• Assists with any clerical needs as directed by the operations manager.
• Maintains a professional appearance and a neat work area

Job Requirements

• Bachelor degree in mechanical engineering or relevant is a must.
• Very good in both written and speaking English language.
• Minimum 2-4 experience in same position.