Training & Development Associate

Job Description

InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology company.

The Training and Development Associate plays a key role in raising the shops performance through coming up with creative learning techniques and methodologies. He/She will be continuously synchronized with the Quality Assurance Department and the Operations to identify training needs enabling him/her plan and administer training sessions with prioritization; his/her training should be measured with KPIs and reports to ensure the value provided.

Primary responsibilities

• Identify and assess the training needs of the shops & prepare monthly/weekly training schedules.
• Train shops on company policies, operating procedures & customer service protocols
• Prioritize the areas that require improvement
• Track improvement & progress expected after the trainings and report the key findings andsuggestions to the operations team
• Maintain the database of all trained shops’ employees
• Design and create training manuals
• Identify progressive tools and technology enablers that will improve operating procedures
• Ensuring that all our technical solutions in the shop work properly (tablets, desktops, etc.)

Job Requirements

• 99999++Outstanding in public speaking and audience engagement and management
• Superb clarity in communication
• Commercial & Technology awareness.
• Business Bachelor/Masters preferred