Technical Support Manager

Job Description

• Set clear objectives, evaluate progress, and instill a high-performance culture with a focus on the team.
• work, service excellence, and ownership for resolving customer issues
• Set up, manage, and improve standards and procedures within the team
• Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate.
• Manage the team and individual performance, technical and skills development
• Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together
• Cascade business objectives and targets for the team
• Review daily priorities and take appropriate action to ensure results are achieved
• Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges.
• Provide input into the company service strategy.
• Perform analyses, create reports, and implement emergency plans.
• Participate in root cause analysis and communicate findings to customers.
• Prioritize projects, identify goals, determine a budget, and assign staff to reach goals.
• Oversee daily operations, including schedules, escalations, and reporting.
• Maintain performance metrics and survey targets for quality service delivery.

Job Requirements

• Clinical experience (Healthcare). IT or technical certification/experience
• Bachelor’s Degree in Engineering / or equivalent.
• Excellent analytical and problem-solving skills
• Multi-tasks efficiently in a timely manner.
• Extensive experience with Microsoft Windows server environment
• Extensive experience with Microsoft SQL implementation and administration.
• Strong computer skills, leadership traits, and technical accreditations are a must
• ability to troubleshoot problems, think critically, and come up with solutions to a wide array of technical service issues as they arise.
• Familiarity with software and hardware troubleshooting, service, and repair is a must.