Technical Lead Cloud

Responsibilities:

• To Manage a huge Microsoft & VMware Infrastructure team and service portfolio through facilitation of comprehensive training; impartial evaluation of team and individual performance; keen supervision of the team and its budget; taking the accountability of ensuring cooperation between cross-functional groups and committees in dealing with cross-projects and issues.
• Accountable for providing second line of support to Microsoft & VMware Infrastructure applications/services hosted in Germany serving all Vodafone Group employees as well as approximately 300,000 users in more than 28 countries to meet the expected availability and performance.
• Accountable for providing a high quality ITIL process design and governance for his area and areas around in the same IT department. Develop the best people capability aligned with Vodafone culture
• Customer Service Management: Demonstrate expertise in delivering assistance for customers from foreign country through the use of foreign language and ability to deal with different cultures.
• Handle the establishment of highest standards in customer satisfaction to comply with service level agreement (SLA) from the end-to-end service point of view
• Responsible for planning, organizing, and implementing any new assigned service operations
• Manage the running Operations budget and forecast any new service investments.