Software Technical Support Agent

Job Description

• Responsible for developing a working technical solution based on the theoretical design defined by the Business Consultant and in line with the business case.
• Participate in meetings with current and potential customers and act as an expert in the field of industrial printing solution (printing hardware, software applications).
• To provide technical expertise on Canon Office Printing/Scanning solutions and supporting IT technologies during the presales scoping, analysis, design and implementation project phase.
• Deliver and support the implementation of the Office Printing/Scanning solutions.
• Provide training to customer staff (operators and maintenance staff)
• Diagnose, find solutions and carry out an intervention.
• Establish positive relationship to optimize customer satisfaction and loyalty
• Continually improve required knowledge & skills set (personal, technical and commercial) for on-going contribution to the Office Printing/Scanning business.

Job Requirements

Qualifications:

• Graduate - Bachelor’s degree– Computer science preferred.
• Basic knowledge of MS Windows Server (2003, 2008, 2012), MS Windows SQL Server, MS client OS (MS Windows 7, 8, 10) (Expert knowledge in any one a plus.)
• Basic knowledge of Active Directory/LDAP
• Basic knowledge of Networking and network infrastructure knowledge.
• Knowledge of other OS systems is a plus
• Good Communication skills
• Able to understand concepts of document accounting, document distribution and security, document management and how offerings fit in

Education Major:

• Computer Science.

Compensations:

• Basic Salary, social insurance & medical insurance (Optional)