Service Operation Specialist

Job Description

• Key person for unifying & setting Labor Definitions based on the Distributer or Main dealer creations (national level)
• Service Schedule Unification for same models in all sectors (CRM, Digital platform, DMS, front lines,... ) (national level)
• Time Management & Work Flow Projects Data Collection & Follow up
• External & Internal Evaluation Programs Monthly Execution , Reporting & Action Plan Statement
• CS – Reports Analysis Monthly review, Action Plan Statement for High impact shortfalls
• Complaint Report Reviewing and Analyzing, Cooperating with concerned departments for root cause analysis
• Assist in Monthly Main Dealer operational Reports
• Track ( Mech. / B&P ) Workshop KPIs. , Collecting Data & Reporting the consolidated files
• Follow-Up Evaluation Tablet Project
• Assure All supplementary Services are Functional.

Job Requirements

• 3-5 years of experience as an operations specialist or in a similar role+2.
• Project management and leadership experience.
• Ability to analyze and improve operational processes.
• Strong people management and organizational skills.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and time management skills.