Senior Technical Support Engineer

• Responsible for implementation of the SW Architect.
  
• Responsible for the software installation process for clients as per GET standards.
  
• Conduct training sessions for clients on newly installed Software products.
  
• Provide technical client support and issue resolution remotely (via email, phone and other electronic medium) or onsite.
  
• Conduct live demos to introduce Software products to clients.
  
• Provide guidance to team members on customer problems.
  
• Solve complex maintenance problems using software diagnostic.
  
• Can supervise other technical support engineers.
  
• Other duties as assigned by direct supervisor
  
  

Requirements

• Good command of written and oral Arabic and English
  

• Industry experience is preferred.
  

• Customer support experience.
  

• Very Good communications skills
  

• Good Technical Research Skills
  

• Very Good Problems solving Skills and troubleshooting skills.
  

• Very Good experience in SQL schema design & Database Knowledge.
  

• IIS knowledgeand other containers.
  

• Understanding of Active Directory, Windows GPO, WINS, DNS, DHCP, and TCP/IP and commands.
  

• Excellent Training Skills