Network Support Consultant

Job Description

We currently have an opening for a detail-oriented, architecturally strong Network Engineer with a firm grasp on security concepts and practices.

You:

• Feel a strong sense of ownership and can drive tasks to completion (even the less interesting ones)
• Are energetic, love challenge and change, you are up for learning new things
• Ability to establish and maintain effective working relationships with clients
• Have a passion for customer support, empathetic and are known to be a very patient and positive person
• Have a firm understanding of network technologies and services
• Have been told you are an amazing communicator and have excellent verbal and written skills
• Thrive on working as part of a diverse team
• Have a humble approach and understand that there is always a need to expand your knowledge

Role and Responsibilities:

• Meet with both internal and client teams to support pre-sales activities
• Work with the sales, project management, and operations teams to define deliverables and timelines
• End-to-end support of network implementations from architecture and design through to implementation and maintenance
• Experiment with and evaluate new technologies
• Understand business problems to be solved, and provide technical direction and solutions during project discovery, definition and delivery
• Provide input on estimates for projects for all technical disciplines and involve other discipline leads where appropriate
• Ensure quality of all technical outputs meets or exceeds expectations
• Triage support requests and orchestrate resolution with the team
• Respond to first line customer requests via email, telephone or text
• Identify, reproduce, communicate and document bugs and common requests
• Keep the team aware of trends and major issues
• Ability to create and maintain as-built documents post projects
• Act as an escalation point for support of network and Firewall problems
• Contribute to training materials, site configuration and adoption tactics