IT Specialist (SaaS)

Job Description

• Provide technical assistance and support for incoming Incidents and issues related to computer systems, software, and hardware.
• Respond to Incidents either by email or over the phone
• Install and configure routers, switches, and various transmission media
• Install, optimize and troubleshoot Local Area and Base Area Networks
• Participate in the implementation, installation, and testing of applications software
• Maintain confidentiality with regard to the information being processed, stored or accessed by the network
• Responds to Customer inquiries concerning systems operation and applications, diagnoses the faced problems
• Align preventive maintenance process to avoid the repetition of the incidents
• Ability to align Department policies and processes.

Job Requirements

• Awareness of Virtualization technologies
• Awareness of Cloud computing
• Very Good knowledge of Microsoft Operating Systems (Windows Server 2008-2019,Windows 7,8,10)
• MCSE certificate is a plus
• CCNA certificate is a plus
• Good knowledge regarding firewall systems (FortiGate, SonicWALL …etc.).