IT Engineer (Help Desk & Technical Support)

Job Description

• Act as the first contact with employees who need technical assistance via phone, email or face to face
• Perform troubleshooting using different diagnostic techniques
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues (Windows, Office, browsers, readers, utilities, etc.)
• Follow-up with employees on their technical issues to ensure their IT systems are fully functional after troubleshooting and to ensure end user’s satisfaction
• Perform hardware and software installations, configurations and updates as needed
• Provide quick resolution and excellent interpersonal skills
• Provide needed information on IT products or services
• Redirect unresolved issues to the next level of support personnel
• Prioritize and manage several open issues at one time
• Provide constant feedback on processes and make recommendations on areas to improve
• Keep record of problems and their solutions
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting

Work Conditions:

• From Sunday to Thursday
• Location: Corniche El Nile

Job Requirements

• Bachelordegree in IT, Computer Science or similar relevant field
• From 2 to 5 years of previous experience as an IT Help Desk & Technical Support
• In-depth knowledge of computer systems and mobile devices
• Hands on experience with diagnosing and resolving basic technical issues
• Very Good proficiency in English
• Excellent communication and interpersonal skills