Guest Service Agent

Responsibilities:

• PROVIDE THE HIGHEST STANDARD OF SERVICE TO GUESTS
• Is available to register, process, and greet customers promptly
• Checks the daily arrival list
• Welcomes customers to the hotel
• Responds to customer requests for information about the hotel and its surroundings
• Arranges for special services requested by the customer
• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
• Arranges fulfilment of customer services by working with Bell staff, Housekeeping, Reservations and Room Service
• Allocates rooms and issues appropriate keys
• Follows-up and verifies arrivals by updatingregistration cards inregards to spellingof guest’s name, address and method of payment
• Changes room rates and guest rooms if approved by Duty Manager