drjobs
Guest Service Agent - Fairfield by Marriott Downtown Spokane
drjobs Guest Service Agent - Fairfield by Marriott Downtown Spokane English

Guest Service Agent - Fairfield by Marriott Downtown Spokane

صاحب العمل نشط

1 وظيفة شاغرة
هذا المنشور غير متاح الآن! ربما يكون قد تم شغل الوظيفة.
drjobs

حالة تأهب وظيفة

سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
Valid email field required
أرسل الوظائف
drjobs drjobs drjobs
drjobs drjobs
drjobs

حالة تأهب وظيفة

سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني

Valid email field required
أرسل الوظائف

الخبرة

drjobs

1 السنة

الراتب الشهري

drjobs

لم يكشف

drjobs

لم يتم الكشف عن الراتب

عدد الوظائف الشاغرة

1 وظيفة شاغرة

الوصف الوظيفي

رقم الوظيفة : 1983552


At Fairfield Inn & Suites Downtown Spokane, we provide our guests with an outstanding experience starting with convenience, comfort, and compatibility. Whether they re traveling for business or enjoying a family vacation, our downtown Spokane hotel is their home away from home. Our customer service is known to be exceptional in the hospitality industry, and we need a Guest Service Agent to join our team as we continue to thrive and out-perform our competitors.

Our Guest Service Agent is energetic and self-motivated, someone who is outgoing and not afraid to interact with the public. We work in a fast-paced and often changing business landscape, and our team is dedicated not only to the success of the business but also to each other. This is a full-time role, 3:00-11:00 PM, and we reward hard work and dedication. If you have hotel experience and are looking for a long-term career in the hospitality industry, please apply today for immediate consideration.


Job Responsibilities:

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Process all guest check-ins & check-outs.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report, report discrepancies to Manager.
  • Other duties as assigned.


Requirements

  • High school diploma or equivalent.
  • Minimum of 1-year front office or guest service experience in hotel.
  • Ability to lift and carry up to 50 lbs.
  • Ability to stand for long periods.
  • Stay calm under pressure and adapt to quickly changing hotel and customer needs.
  • Ability to work swing shift, 3:00-11:00 PM.
  • Moderate to advanced computer skills.

Knowledge, Skills, and Abilities:

  • Exceptional Customer Service skills in person and over the phone.
  • Excellent communication skills, both written and verbal.
  • Excellent phone skills.
  • Organized and detail-oriented with strong interpersonal skills.
  • Ability to work independently with little supervision.


Benefits

  • Competitive starting salary
  • Room for advancement
  • Employee discounts & incentives


High school diploma or equivalent. Minimum of 1-year front office or guest service experience in hotel. Ability to lift and carry up to 50 lbs. Ability to stand for long periods. Stay calm under pressure and adapt to quickly changing hotel and customer needs. Ability to work swing shift, 3:00-11:00 PM. Moderate to advanced computer skills. Knowledge, Skills, and Abilities: Exceptional Customer Service skills in person and over the phone. Excellent communication skills, both written and verbal. Excellent phone skills. Organized and detail-oriented with strong interpersonal skills. Ability to work independently with little supervision.

نوع التوظيف

دوام كامل

نبذة عن الشركة

الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل. نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا