E-Commerce Sales Specialist

Job Description

• The eCommerce Sales & Logistics Coordinator will be responsible for fulfillment activities, online sales, and customer support. This individual will work closely with Sales Team, Vendor Partners, and Shipping Services Suppliers to support smooth and efficient operations. Position reports to CTO

Duties & Responsibilities

• Manage e-commerce order processing and inventory fulfillment.
• Accurately process customer quotes and sales orders.
• Monitor and investigate all orders to minimize fraud.
• Provide exceptional customer service via phone and email, including taking orders, troubleshooting web problems, and resolving customer concerns.
• Proactively identify operational problems, suggest solutions, and independently resolve issues.
• Interact routinely (telephone and email) with Customers, the Sales Team, Vendors, and Warehouses.
• Analyze data to monitor performance and plan improvements and demand.
• Solve logistical problems and produce new solutions.
• Process Return Merchandise Authorizations.
• Assist in website updates.