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Director of Product Digital Omnichannel and Design
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Director of Product Digital Omnichannel and Design

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الوصف الوظيفي

رقم الوظيفة : 1929342

Boston, Dallas, New York, London

Permanent position


At Collinson, we like to think big, take big ideas, and create products and services that support our four core capabilities: Loyalty, Travel Experiences, Insurance, and Our talented experts have helped nurture and develop a suite of products that enhance the passenger experience for over 20 million managed customers each year, with 17 offices globally, we inspire confidence in the traveller journey with our world-renowned Priority Pass , Lounge Key, and Lounge Pass products that allow access to a global VIP airport lounge

The purpose of our newly created product and innovation function is to enrich people s lives through a sustainable connected travel experience and Our mission is to deliver products and services whilst ensuring safe, reliable, and personalised experiences - in turn creating the world s most valued travel

We re a team of scientists and inventors who use insights to hypothesise, experiment and drive continuous improvements - spearheading the travel and experience industry to new As we embark on our journey of improvement, we re excited to be hiring a Senior Product Manager to strengthen our innovative team and drive our digital product

What does a Product Director do at Collinson?

The Director of digital and omnichannel experience is responsible for overseeing the development and implementation of digital and omnichannel strategies that support the organization's goals and This may involve leading a team of digital and omnichannel specialists, working closely with other departments within the organization, and collaborating with external partners and

The Director will lead the creation of OKRs, motivating the product team to increase productivity in an autonomous Responsible for aligning the product direction for B2C and B2B2C consumers, you ll be focused on long-term strategy development with a fine line to short term You ll also be responsible for identifying the resourcing needs of our digital and omnichannel teams and

Key responsibilities include (but are not limited to):

Create an Digital and Omnichannel Strategy for Collinson customers across the Physical and Digital, keeping in mind the impact on both Cost and Customer Experience

Define and lead strategic programs to build Collinson s Digital capabilities with a focus on driving consumer activation, engagement and retention, and revenue across all

Identify relevant Product led digital transformation opportunities by combining customer & member insight with analysis into emerging trends,

Oversee Collinson s digital commerce, product and customer service initiatives

Deliver a user and customer engagement framework for members and non-members increasing the lifetime value

  • Critically assess and enhance the efficacy of a specification process of product
  • Identify opportunities for teams to specify their product features more
  • Lead and monitor the alignment between teams on features delivery
  • Use data and market trends to identify opportunities for investment, then use this data to strengthen your business case
  • Lead product teams in building their data fluency, helping them be more effective
  • Promote a design-centric culture to build aesthetic and functional products based on best practices in design
  • Serve as a voice of the consumer, bringing a consumer perspective into the centre of strategy definition, prioritization and solutioning processes

Key skills and experience to be evidenced within your application include:

  • Demonstrable experience of building and running global teams, who are tasked with UX/UI design, user research and product development
  • Demonstrable experience of managing product teams, and working closely with development teams to build out products
  • Knowledge of SDLC
  • Identifying revenue opportunities for new and existing products, whilst driving a customer centric product development culture within the organisation
  • Thought leadership approach with a proven record of success directing efforts in corporate roles, helping companies define and evaluate product strategies and portfolios, reflecting market, competitive and other external drivers
  • Deeply rooted in Agile and continuous delivery principles that maximize flow of value with a passion to extend this understanding throughout the organization
  • Demonstrated success creating products vision, strategy, experience, solutions and services - from ideation to launch
  • A consistent track record of understanding consumer needs and working across a variety of functional teams
  • Experience working with a multi-disciplinary team on customer-focused products and services
  • Proven track record of working with senior client stakeholders and diverse teams as a servant leader and steward of economic and customer value

Collinson s journey started over 30 years ago, when our chairman, Colin Evans, was Managing Director of IAPA, a global travel benefits business with a history stretching back to

Once formed, Collinson was further strengthened by the acquisition of established companies that allowed us to expand on our

We have a team of more than 2,000 employees serving over 5 million own customers each In 2020 Collinson was included in both the Top Track 100 and the Profit Track 100 lists from the Sunday

Collinson is an equal opportunity employer and welcomes everyone to our We strongly encourage people of any colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences to If you need reasonable adjustments at any point in the application or interview process, please let us

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at .

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